Briana Makuza

· Assisting in processing prescriptions for shipment to patients and medical offices

· Resolving insurance claim rejections and copay adjustments

· Providing accurate medical and pharmacy benefits estimations

· Educating patients and medical professionals on insurance benefits and processes

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Initiated the fraud claim investigation for card members
• Recorded accurate and efficient records in customer database.

• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Maintained updated knowledge on local events, attractions, and activities to provide personalized recommendations for guests based on their interests.
• Handled escalated customer complaints professionally, demonstrating empathy and commitment to resolution while maintaining company standards.
• Analyzed data on guest engagement and provided new recommendations to ensure elite service
• Developed strong relationships with local businesses to provide improved recommendations for dining options, activities, or other attractions based on guest preferences.
• Facilitated effective communication between various departments within the hotel operation to ensure seamless service delivery.
• Utilized property management software efficiently to manage reservation details accurately.
• Maintained high level of professionalism and discretion when dealing with guests.

• Increased sales by building strong customer relationships and providing excellent service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Helped customers locate products and checked store system for merchandise at other sites.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.