Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Marrero

New Windsor,NY

Summary

Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Dependable and resourceful professional with strong communication skills and calm demeanor under pressure. Knowledge of emergency response protocols and proficient in multitasking and using communication systems. Committed to ensuring public safety and accurate information dissemination.

Overview

3
3
years of professional experience

Work History

Dispatcher

City of Newburgh Police Department
08.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Enhanced response times by efficiently prioritizing and dispatching emergency calls.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.

Correctional Officer

DOCCS
03.2022 - 01.2023
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, and recreation.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Education

High School Diploma -

Newburgh Free Academy
Newburgh, NY

No Degree -

Orange County Community College
Middletown, NY

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Calm under pressure

Timeline

Dispatcher

City of Newburgh Police Department
08.2023 - Current

Correctional Officer

DOCCS
03.2022 - 01.2023

High School Diploma -

Newburgh Free Academy

No Degree -

Orange County Community College

Similar Profiles

CREATE PROFILE