Briana Martinez
Los Angeles,CA
Summary
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Overview
2
2
years of professional experience
Work History
Prepared Foods Team Trainer
Whole Food Market
Los Angeles, CA
10.2024 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Manager
Azteca Mexican Cuisine and Bar
San Salvador, El Salvador
10.2023 - 05.2024
- Cultivated positive relationships with customers through excellent hospitality services
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Investigated and resolved complaints regarding food quality and service
- Provided leadership by setting clear expectations for team members
Hotel Manager
Hotel Martinez
San Miguel, El Salvador
10.2023 - 04.2024
- Successfully managed daily operations of a busy hotel, including supervising staff and resolving customer complaints
- Arranged telephone answering services, delivered mail, and packages and answered questions regarding locations for eating and entertainment
- Managed inventory control systems for tracking stock levels of food items and beverages
- Reviewed financial reports and statements to determine operations performance against budget
Skills
- Supervisory skills
- Staff Scheduling
- Organization and prioritization
- Complaint resolution
- Schedule Coordination
- Passion for customer satisfaction
- Adaptable
Timeline
Prepared Foods Team Trainer
Whole Food Market
10.2024 - Current
Restaurant Manager
Azteca Mexican Cuisine and Bar
10.2023 - 05.2024
Hotel Manager
Hotel Martinez
10.2023 - 04.2024