Holly Jackson
Guest Relations
Bend,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Prepared Foods Team Trainer
Whole Foods Market
2024.01 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated closely with management to identify areas for improvement within our training program, leading to more efficient results.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Enhanced team productivity by implementing effective training programs and monitoring progress.
Cashier Team Member
Whole Foods Market
2023.06 - 2024.01
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned all required tasks quickly to maximize performance.
Retail Sales Associate
Home Goods
2021.09 - 2022.03
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Fitness Manager
YMCA
2019.05 - 2020.03
- Implemented and developed comprehensive fitness and wellness programs to promote healthy lifestyles.
- Responded promptly to members issues and resolved problems through effective communication and decision making skills.
- Managed and maintain clients accounts.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Met or exceeded monthly revenue, training goals and yearly budget.
ACE Certified Personal Trainer
Independent
2018.09 - 2020.03
- Educated clients on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Customer Service Manager
Ventura Vending, Inc
2017.01 - 2018.12
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
Education
AA Degree -
Moorpark College
Moorpark 2003.08 - 2004.01
Skills
- Organization and Time Management
Guest experiences
Problem-Solving
Attention to Detail
Dependable and Responsible
Excellent Communication
Certification
Certified ACE Personal Trainer (CPT) Specializing in Senior Fitness
Timeline
Prepared Foods Team Trainer
Whole Foods Market
2024.01 - Current
Cashier Team Member
Whole Foods Market
2023.06 - 2024.01
Retail Sales Associate
Home Goods
2021.09 - 2022.03
Fitness Manager
YMCA
2019.05 - 2020.03
ACE Certified Personal Trainer
Independent
2018.09 - 2020.03
Customer Service Manager
Ventura Vending, Inc
2017.01 - 2018.12
AA Degree -
Moorpark College
2003.08 - 2004.01
Certified ACE Personal Trainer (CPT) Specializing in Senior Fitness
American Heart Association CPR & AED & First Aid Certified
Similar Profiles
Mary CovertMary Covert
Assistant Manager at Whole Foods MarketAssistant Manager at Whole Foods Market
Joseph CuberoJoseph Cubero
Order Selector at Whole Foods MarketOrder Selector at Whole Foods Market
Brianna DoriaBrianna Doria
Bakery Team Member at Whole Foods MarketBakery Team Member at Whole Foods Market