Summary
Overview
Work History
Education
Skills
Timeline
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Briana Mckevitt

Rochester,PA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Server

Della Terra Of the Earth
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Supervisor of Operations

Mediterra Bakehouse
07.2023 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.

Communication Partner

Private Family Care
12.2021 - 07.2023
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Improved communication skills of clients with special needs through consistent use of visual aids and social situations.
  • Established trusting relationships with clients by consistently providing empathetic support and understanding their unique needs.
  • Reduced aggressive behaviors in clients through consistent implementation of positive behavior support plans.

Server

Warren Bar and Burrow
05.2021 - 02.2022
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Beaver Area Highschool
Beaver, PA
03-2015

Skills

  • Team leadership
  • Time management
  • Multitasking and Organization
  • Attention to Detail
  • Complex Problem-solving

Timeline

Server

Della Terra Of the Earth
09.2023 - Current

Supervisor of Operations

Mediterra Bakehouse
07.2023 - Current

Communication Partner

Private Family Care
12.2021 - 07.2023

Server

Warren Bar and Burrow
05.2021 - 02.2022

High School Diploma -

Beaver Area Highschool

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Briana Mckevitt