Briana Morales
Mountain Center,CA
Summary
Dynamic professional with experience in hospitality and clerical support. Skilled in multitasking and time management, contributing to seamless operations and positive guest experiences in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Host
Il Corso
Palm Springs, CA
01.2023 - Current
- Welcomed and seated guests, ensuring prompt service and positive first impressions.
- Answering phones to make new reservations, and answering guest questions and inquiries.
- Managed waitlist operations, optimizing table turnover and enhancing guest flow.
- Trained new hosts on customer service protocols and restaurant procedures.
- Resolved guest inquiries and complaints efficiently, maintaining high service standards.
- Monitored dining area for cleanliness and ambiance, ensuring a welcoming environment.
- Assisted in coordinating special events, contributing to seamless operations and guest enjoyment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Clerical Assistant
MC Builder
Palm Springs, CA
06.2022 - 01.2023
- Implemented filing systems that improved retrieval times and organization.
- Utilized software tools for data entry, ensuring accuracy and consistency in reports.
- Answering emails in a professional, and timely manner.
- Collaborated with team members to support project management and task completion.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Contributed to a positive work environment by promoting effective communication among team members.
Host
Disneyland Resort
Anaheim, CA
03.2016 - 03.2022
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Bussing dining area to be ready for guests to come to a clean table.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new hosts on customer service protocols and restaurant procedures.
- Resolved guest inquiries and complaints efficiently, maintaining high service standards.
- Monitored dining area for cleanliness and ambiance, ensuring a welcoming environment.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Completed daily side work and opening and closing duties without fail.
Host/Food Runner
Famous Dave's Bar-B-Que
Santa Ana, CA
01.2014 - 02.2016
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Coordinated with kitchen and service staff to communicate guest needs and enhance dining experience.
- Trained new hosts on customer service protocols and operational procedures for seamless integration.
- Resolved guest inquiries and concerns promptly to maintain high satisfaction levels within busy restaurant environment.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Shadow Hills High School
Indio, CA06-2012
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- POS software
- Telephone reception
- Verbal and written communication
- Phone etiquette
- File organization
- Data entry
- Microsoft office
Timeline
Host
Il Corso
01.2023 - Current
Clerical Assistant
MC Builder
06.2022 - 01.2023
Host
Disneyland Resort
03.2016 - 03.2022
Host/Food Runner
Famous Dave's Bar-B-Que
01.2014 - 02.2016
High School Diploma -
Shadow Hills High School