Briana M. Ramos
Passaic
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Universal Banker
TD Bank
Hackensack, New Jersey
04.2023 - Current
- Customers experienced in a Store location while accurately completing everyday banking transactions and offering advice and education.
- Supports services, products, and tools to help customers achieve their goals.
- Sound judgment in decision making and problem solving.
- Demonstrated the ability to work independently and within deadlines.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
Teller
TD Bank
Hackensack, New Jersey
01.2020 - 04.2023
- Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
- Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
- Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
- Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
Eyewear Consultant
LensCrafters
Totowa, New Jersey
10.2018 - 12.2019
- Assist customers in selecting products
- Accurately operate the Point-of-Sale cashier terminal
- Anticipate problems before they occur; strive to develop long-term solutions to problems and ensure customers are satisfied
Education
Medical Assistant
Lincoln Technical Institute
Paramus, NJ01.2025
Registered Nursing
Passaic County Community College
Paterson, NJ05.2022
Global Management, Business Management, Financial Literacy, Microsoft Office Applications
Passaic County Technical Institute
Wayne, NJ06.2018
Skills
- Speak and write English and Spanish fluently
- Ability to work in a team
- Communication, interpersonal, and presentation skills
- Multitasking, organizational, time/decision-making skills
- Experienced in Microsoft Excel, Word, and PowerPoint
- Notary Public
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
Certification
- CPR Certified – American Heart Association
- OSHA Certified- Occupational Safety and Health Administration
- HIPAA Certified- Health Insurance Portability and Accountability Act
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Universal Banker
TD Bank
04.2023 - Current
Teller
TD Bank
01.2020 - 04.2023
Eyewear Consultant
LensCrafters
10.2018 - 12.2019
Registered Nursing
Passaic County Community College
Global Management, Business Management, Financial Literacy, Microsoft Office Applications
Passaic County Technical Institute
Medical Assistant
Lincoln Technical Institute