Briana Nunez
Houston,TX
Summary
Dedicated customer service professional with five years of experience in delivering exceptional support in fast-paced environments. Skilled at resolving complex issues, building strong customer relationships, and driving customer satisfaction. Proven track record of exceeding performance goals and contributing to team success. Ready to bring my passion for helping others and commitment to excellence to a new opportunity. Proven record of a resourceful and meticulous recruiter with experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.
Overview
4
4
years of professional experience
Work History
HR & Recruiting Coordinator
Imoor Coorporation
Houston, TX
11.2024 - Current
- Led full cycle recruiting for construction and corporate roles, managing 15+ open requisitions simultaneously across multiple departments.
- Designed and implemented the online recruiting system for remote applicants, creating standardized workflows for virtual screening, interviewing, and hiring across multiple locations.
- Conducted all initial and attended secondary interviews, completing 15-20 candidate interviews per week to assess qualifications, experience, and cultural fit.
- Managed and supervised a remote team of 2-3 recruiters, providing training, daily guidance, performance oversight, and interview alignment in a fully virtual environment.
- Organized and led weekly recruiter review meetings to conduct a final candidate filtering process, ensuring consistent hiring standards, and high-quality candidate selection.
- Developed and maintained recruiting reports and hiring metrics, tracking time to hire, candidate pipeline status, and recruiter performance for leadership review.
- Screened and reviewed over 150 resumes per month, advancing top candidates, and presenting hiring recommendations to hiring managers.
- Partnered directly with hiring managers to advise on candidate selection, interview outcomes, and workforce planning needs.
- Coordinated and scheduled pre-employment drug tests, background checks, and employment verifications for over 50+ hires annually, ensuring timely clearance and compliance.
- Supported employee benefits administration, including insurance enrollment and annual re-enrollment, assisting employees with elections, documentation, and deadlines.
- Prepared and processed offer letters, onboarding documentation, and I-9 forms, maintaining 100% compliance with HR policies and labor regulations.
- Oversaw onboarding processes to ensure smooth transitions for new hires across on-site and remote roles.
- Maintained ATS and personnel records for over 100 employees, ensuring data accuracy, confidentiality, and compliance.
- Served as the primary HR and recruiting point of contact, responding to 20–30 inquiries weekly from candidates, recruiters, and employees.
- Improved recruiting efficiency by standardizing interview workflows, recruiter collaboration, and reporting, contributing to a 15–20% reduction in time-to-hire.
Front Desk Associate
ABC Pet Resort & Spa
Spring, Texas
09.2023 - 11.2024
- Reservation Management: Handle incoming calls and emails to book pet boarding reservations, ensuring accurate booking details and ensuring their needs are met. Streamlined the reservation process by implementing an upgraded booking system, reducing booking errors by 30% and improving overall efficiency by 25%.
- Client Relationship Building: Established strong relationships with clients through attentive service and personalized interactions, leading to a 20% increase in repeat bookings and customer referrals.
- Team Coordination: Coordinated effectively with the care staff and management to ensure seamless communication and service delivery, contributing to a more cohesive and efficient team environment.
- Enhanced Customer Experience: Implemented a new check-in/check-out protocol that improved the overall guest experience, leading to positive online reviews and increased customer satisfaction. Contributed to a 15% increase in annual revenue by upselling premium services, packages, and products, and managing promotional campaigns effectively.
- Administrative Accuracy: Maintained 100% accuracy in data entry, record-keeping, and billing, ensuring error-free documentation and reliable financial reporting.
Board Coordinator
Texas Roadhouse
Houston, Texas
01.2023 - 05.2024
- Operation Efficiency: Implemented improvements to front-of-house procedures to enhance workflow by enhancing the overall guest experience through effective management and service delivery.
- Enhanced Guest Flow Management: Successfully coordinated the seating arrangements for a high-volume front-of-house, reducing wait times by 20% and optimizing table turnover to increase daily guest capacity.
Hostess/Bartender/Cashier
Mambo's Seafood
Houston, Texas
12.2021 - 12.2022
- Exceptional Multitasking: Efficiently managed responsibilities across bartending, cashiering, and hosting roles, maintaining high service standards and contributing to a 25% increase in positive customer feedback.
- Team Leadership and Training: Developed and conducted training programs for new hires, enhancing team performance and consistency in service delivery, resulting in a more cohesive and effective staff.
Education
BBA - Human Resources Management
University of Houston - Downtown
Houston, TX05-2027
Associates of Applied Science -
Lonestar Community College
01.2024
Skills
- Negotiation skills
- Empathetic problem solving
- Customer retention strategies
- Time management
- Quality assurance and compliance
- Technical proficiency
- Interpersonal communication
- Team collaboration
- Full cycle recruiting
- Interview coordination
- Candidate screening
- Onboarding processes
- Customer relationship management
- Analytical thinking
- Training development
- Adaptability
- Virtual recruiting
- Spreadsheet tracking
- Confidentiality
- Administrative support
Hobbies and Interests
- Reading
- Mindfulness
- Animals
- Community Involvement
Volunteer Experience
- Outreach Coordinator, Archaeological Institute of America, 01/01/18, 01/01/21
- Medical Patient Tracking Crew, Chevron Houston Marathon, 01/01/19, 01/01/21
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
HR & Recruiting Coordinator
Imoor Coorporation
11.2024 - Current
Front Desk Associate
ABC Pet Resort & Spa
09.2023 - 11.2024
Board Coordinator
Texas Roadhouse
01.2023 - 05.2024
Hostess/Bartender/Cashier
Mambo's Seafood
12.2021 - 12.2022
BBA - Human Resources Management
University of Houston - Downtown
Associates of Applied Science -
Lonestar Community College