Briana Olmos
Fontana,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Leasing Consultant
Amc Llc Apartment Management Consultants
07.2021 - 11.2022
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Shift Leader
Aldi Grocery
08.2020 - 06.2021
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Education
No Degree - Business Administration
California State University - San Bernardino
San Bernardino, CA05.2025
High School Diploma -
Summit High School
Fontana, CA05.2019
Skills
- Complaint Resolution
- Data Entry
- Data Collection
- Call Management
- Paperwork Processing
- Scheduling
- Payment Processing
- Filing
- Call Center Operations
- Problem Resolution
- Customer Relations
Bilingual
Fluent in Spanish
Timeline
Customer Service Representative
Lowes Home Improvment
07.2023 - Current
Leasing Consultant
Amc Llc Apartment Management Consultants
07.2021 - 11.2022
Shift Leader
Aldi Grocery
08.2020 - 06.2021
No Degree - Business Administration
California State University - San Bernardino
High School Diploma -
Summit High School
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