Briana Ramon

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns - Maintains and updates customer information as necessary - Calmly attempts to resolve and de-escalate any issues - Escalates calls to supervisor when necessary and appropriate - Responds to requests for assistance and/or possible processing of credit card authorizations - Tracks call-related information for auditing and reporting purposes - Provides feedback reports on call issues related to downtime and/or training issues - Upsells to customers as necessary. Customers would call in to refill, renew prescriptions

• Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
• Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.