Briana Ramos
San Antonio,TX
Summary
Results-driven multifamily marketing professional with expertise in community engagement strategies, digital content creation, and strategic partnership development. Specializes in social media management, brand development, and event marketing to enhance resident experiences and achieve business objectives. Collaborates effectively with property teams to strengthen brand awareness and execute impactful marketing campaigns.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Resident Service Coordinator
Atlantic Pacific
San Antonio, TX
09.2025 - Current
- Developed and executed marketing strategies that enhanced resident engagement and elevated community brand awareness across 7 apartment communities.
- Created branded marketing materials, including flyers, newsletters, social media content, email campaigns, and promotional materials, using Canva.
- Managed social media accounts and analyzed engagement metrics using Meta Business Suite.
- Coordinated community events and marketing campaigns that boosted resident participation and improved resident satisfaction.
- Built and maintained partnerships with local businesses, vendors, and community organizations, securing sponsorships and collaborative marketing opportunities.
- Collaborated with Property Managers and Regional Leadership to support occupancy and resident retention goals.
Resident Services Coordinator
Housing Authority of Bexar County
San Antonio, TX
12.2023 - 09.2025
- Coordinated services and activities for residents across 3 properties, fostering community engagement and improving living experiences.
- Organized and facilitated over 100 events and activities that promoted resident engagement and well-being, resulting in increased participation.
- Acted as the primary point of contact for resident inquiries, resolving issues related to maintenance, leasing, and community policies.
- Collaborated with community partners, service providers, and local vendors to facilitate resident access to resources, such as financial education workshops and wellness programs.
- Maintained accurate records of resident interactions and service plans, supporting effective management and funding compliance.
Leasing Agent
Achieve Properties
San Antonio, TX
01.2023 - 12.2023
- Supported the leasing team in daily operations, including processing rental applications and coordinating move-in procedures for new tenants.
- Responded promptly to tenant inquiries and maintenance requests, ensuring a high level of customer service and satisfaction.
- Promoted property amenities and community features through marketing initiatives.
- Analyzed leasing activity to support occupancy goals
- Established strong relationships with prospects and residents through professional communication skills.
Customer Experience Associate
Conduent
San Antonio, TX
09.2022 - 12.2022
- Handled an average of 80 inbound customer calls daily, providing support and resolving customer issues related to inquiries, billing, and technical difficulties with a 98% satisfaction rating.
- Developed and maintained strong relationships with cardholders, ensuring prompt resolution of concerns and fostering loyalty.
- Utilized a variety of software applications to answer customer questions, resolved problems, and provided information.
- Maintained accurate records of customer interactions and positive relationships with customers.
Education
BBA - Business Administration and Management
Texas A&M University
San Antonio, TX12-2021
Associate of Applied Science - Administrative Assistant
Palo Alto College
San Antonio, TX05-2020
Skills
- Digital Marketing
- Marketing Strategy
- Social Media Management
- Marketing Analytics
- Community Outreach
- Proficiency in Canva, Meta Business Suite
- Proficiency in Microsoft Office (Excel, Word, and Outlook) and OneSite
- Multitasking
Certification
- Fair Housing Certificate
- Administrative Assistant Certification
- Data Entry Technician Certification
- Secretarial Assistant Certification
- Bill and Account Collector Certification
Timeline
Resident Service Coordinator
Atlantic Pacific
09.2025 - Current
Resident Services Coordinator
Housing Authority of Bexar County
12.2023 - 09.2025
Leasing Agent
Achieve Properties
01.2023 - 12.2023
Customer Experience Associate
Conduent
09.2022 - 12.2022
BBA - Business Administration and Management
Texas A&M University
Associate of Applied Science - Administrative Assistant
Palo Alto College