Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briana Reddick

Largo,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Administrative Specialist

Orthopaedic Medical Group Of Tampa Bay
11.2022 - Current
  • Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
  • Enhanced the accuracy of medical records through meticulous data entry and organization, ensuring timely access to critical information.
  • Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
  • Used eCW to schedule appointments for doctor visits and procedures.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Assisted in training new team members on company policies and procedures for handling authorization requests.
  • Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
  • Processed eligibility and benefits verification and authorization requests.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.

Front Desk Receptionist

All Florida Otrhopedic
12.2021 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.

Health Support Specialist

Pinellas County Health Department
04.2019 - 10.2021
  • Assisted in developing informative materials for clients to better understand WIC benefits and guidelines.
  • Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
  • Improved program efficiency through meticulous data entry of client information while adhering to strict confidentiality policies.
  • Collaborated with healthcare professionals to address dietary concerns for clients, resulting in improved health outcomes.
  • Assisted clients with completion of applications and paperwork.

Interviewing Clerk

Department Of Children And Families, State Of Florida
01.2019 - 04.2019
  • Streamlined daily operations by maintaining an organized workspace for efficient document processing and filing.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.

Teacher Assistant

Pinellas County School Baord
11.2017 - 01.2019
  • Responded to student needs and questions promptly.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported student learning objectives through personalized and small group assistance.
  • Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Education

Associate of Science - Medical Office Administration Management Option

Hillsborough Communtiy College
Tampa, FL
06.2025

Certificate - Business Management CCC

Hillsborough Community College
Tampa, FL
01.2025

High School Diploma -

Lakewood High School
Saint Petersburg, Fl
06.2011

Skills

  • Critical Thinking Capacity
  • HIPAA Compliance Understanding
  • Organizational abilities
  • Patient Scheduling Proficiency
  • Electronic Health Records Familiarity
  • Problem-Solving
  • Multitasking and Organization
  • Patient Care
  • Computer Skills
  • Team Leadership
  • Clinical Documentation
  • Patient Charting
  • Office Administration
  • Phone and Email Etiquette
  • Patient Scheduling
  • Patient Registration
  • Insurance Verification
  • Medical Terminology
  • Insurance Billing
  • Medical Procedures

Certification

  • CNA - Certified Nurse Assistant

Timeline

Medical Administrative Specialist

Orthopaedic Medical Group Of Tampa Bay
11.2022 - Current

Front Desk Receptionist

All Florida Otrhopedic
12.2021 - 10.2022

Health Support Specialist

Pinellas County Health Department
04.2019 - 10.2021

Interviewing Clerk

Department Of Children And Families, State Of Florida
01.2019 - 04.2019

Teacher Assistant

Pinellas County School Baord
11.2017 - 01.2019

Associate of Science - Medical Office Administration Management Option

Hillsborough Communtiy College

Certificate - Business Management CCC

Hillsborough Community College

High School Diploma -

Lakewood High School
  • CNA - Certified Nurse Assistant
Briana Reddick