Briana Reddick
Largo,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Administrative Specialist
Orthopaedic Medical Group Of Tampa Bay
11.2022 - Current
- Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
- Enhanced the accuracy of medical records through meticulous data entry and organization, ensuring timely access to critical information.
- Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
- Used eCW to schedule appointments for doctor visits and procedures.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Processed eligibility and benefits verification and authorization requests.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
Front Desk Receptionist
All Florida Otrhopedic
12.2021 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
Health Support Specialist
Pinellas County Health Department
04.2019 - 10.2021
- Assisted in developing informative materials for clients to better understand WIC benefits and guidelines.
- Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
- Improved program efficiency through meticulous data entry of client information while adhering to strict confidentiality policies.
- Collaborated with healthcare professionals to address dietary concerns for clients, resulting in improved health outcomes.
- Assisted clients with completion of applications and paperwork.
Interviewing Clerk
Department Of Children And Families, State Of Florida
01.2019 - 04.2019
- Streamlined daily operations by maintaining an organized workspace for efficient document processing and filing.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Teacher Assistant
Pinellas County School Baord
11.2017 - 01.2019
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
Associate of Science - Medical Office Administration Management Option
Hillsborough Communtiy College
Tampa, FL06.2025
Certificate - Business Management CCC
Hillsborough Community College
Tampa, FL01.2025
High School Diploma -
Lakewood High School
Saint Petersburg, Fl06.2011
Skills
- Critical Thinking Capacity
- HIPAA Compliance Understanding
- Organizational abilities
- Patient Scheduling Proficiency
- Electronic Health Records Familiarity
- Problem-Solving
- Multitasking and Organization
- Patient Care
- Computer Skills
- Team Leadership
- Clinical Documentation
- Patient Charting
- Office Administration
- Phone and Email Etiquette
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Medical Terminology
- Insurance Billing
- Medical Procedures
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Administrative Specialist
Orthopaedic Medical Group Of Tampa Bay
11.2022 - Current
Front Desk Receptionist
All Florida Otrhopedic
12.2021 - 10.2022
Health Support Specialist
Pinellas County Health Department
04.2019 - 10.2021
Interviewing Clerk
Department Of Children And Families, State Of Florida
01.2019 - 04.2019
Teacher Assistant
Pinellas County School Baord
11.2017 - 01.2019
Associate of Science - Medical Office Administration Management Option
Hillsborough Communtiy College
Certificate - Business Management CCC
Hillsborough Community College
High School Diploma -
Lakewood High School
- CNA - Certified Nurse Assistant
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