Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briana Reyes-Martinez

Edison,NJ

Summary

Dedicated Customer Service professional with a background in social work, emergency services and food services. Knowledge of exceptional customer service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Case Manager

Middlesex County Jail
12.2025 - Current
  • Thrived in a high-pressure environment requiring adaptability, organization, and effective time management.
  • Developed individualized reentry plans by assessing client needs and coordinating referrals to housing, employment, behavioral health, and community support services.
  • Acted as the primary liaison between 117 incarcerated individuals, attorneys, courts, and community partners to ensure effective communication and continuity of services.

Emergency Room Unit Secretary

Robert Wood Johnson Hospital
09.2023 - 11.2024
  • Managed patient admissions and discharges to ensure efficient ER operations.
  • Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.
  • Enhanced patient satisfaction scores through exceptional customer service skills, addressing concerns professionally, empathetically, and efficiently.

Supervisor

Starbucks
05.2020 - 10.2021
  • Supervised team operations to ensure optimal customer service and product quality.
  • Trained new baristas on operational procedures and customer engagement techniques.
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability.
  • Managed daily cash counts, reconciled financial transactions, and oversaw employee tip collection and equitable distribution while ensuring accuracy and compliance with company policies.

Education

Bachelor of Science - Environmental And Business Economics

Rutgers University
New Brunswick, NJ
05-2026

Skills

  • Strong work ethic
  • Cash handling
  • Exceptional customer service
  • Team collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Case Manager

Middlesex County Jail
12.2025 - Current

Emergency Room Unit Secretary

Robert Wood Johnson Hospital
09.2023 - 11.2024

Supervisor

Starbucks
05.2020 - 10.2021

Bachelor of Science - Environmental And Business Economics

Rutgers University
Briana Reyes-Martinez