Briana Rhodes
Madison,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crematory Operator
Westhaven Memorial Funeral Home Crematory
Jackson, MS
08.2023 - Current
- As a cremation operator, my duties are to ensure that the crematorium equipment is working properly.
- Prepared paperwork related to each cremation including death certificates and permits.
- Assisted with loading and unloading caskets into the retort chamber.
- Conducted quality assurance checks to verify that all ashes were properly identified.
- Coordinated transportation of deceased individuals from hospitals or funeral homes to the crematory.
- Transported urns containing ashes to designated locations upon completion of a cremation.
- Cared for deceased respectfully while performing cremation processes.
- Assisted funeral directors and staff at funerals, memorial services and viewings.
Occupancy Specialist/ Caseworker
Mississippi Regional Housing Authority VI
Jackson, MS
11.2020 - Current
- Part-Time Assistant (November 4, 2020), Full-Time Occupancy Specialist (November 1, 2021 - August 31, 2023)
- Developed and implemented procedures to ensure proper completion of move-in and move-out processes.
- Provided excellent customer service by responding promptly to inquiries from tenants and landlords.
- Advised tenants on their rights under Section 8 Housing Choice Voucher Program guidelines.
- Investigated complaints regarding violations of lease terms or other contractual obligations.
- Processed evictions notices as needed according to state laws and court orders.
- Facilitated meetings with tenants regarding rent payments or other issues as necessary.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
Funeral Directress/Assistant
Westhaven Memorial Funeral Home
Jackson, MS
02.2009 - Current
- Transported deceased bodies from hospitals or places of death to mortuary facilities using appropriate vehicles.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Scanned documents using high-speed scanners for digital archiving purposes.
- Assisted with funeral arrangements, including discussing service options and completing paperwork.
- Provided support to families during the visitation and funeral services.
- Organized and coordinated memorials, burials, cremations, wakes and other related ceremonies.
- Advised families on the cost of various services and merchandise associated with funerals.
- Prepared obituaries for newspapers in accordance with family requests.
- Performed administrative duties such as filing documents and maintaining customer databases.
- Operated audio-visual equipment for video tributes or slideshows presented at services.
- Answered phone calls from potential customers inquiring about available services provided by the company.
- Completed and filed all necessary legal documentation quickly and accurately.
- Led and directed funeral and graveside services.
- Coordinated transportation needs between cemetery sites, churches and other venues.
Workers Assistant
Northgrove Personal Care Home
Jackson, MS
01.2015 - 08.2017
- Assistant to Freddie Lee Davis (Owner), Patient Assistant, Front Desk Clerk
- Organized and maintained filing systems for documents and records.
- Provided companionship to elderly or disabled individuals in their homes or other residential facilities.
- Prepared meals for clients according to dietary requirements.
- Answered patient calls promptly and assisted them with requests as necessary.
Education
Certification -
Mississippi School of Health Services & Careers
Brandon, MS02-2025
Certification - Phlebotomy
Mississippi School of Health Services & Careers
Brandon, MS03-2024
Associate’s Degree - Medical Data Technology
Hinds Community College
Raymond, MS05-2021
High School Diploma -
Forest Hill High School
Jackson, MS05-2018
Skills
- Cultural Sensitivity
- Team Collaboration
- Active Listening
- Attention to Detail
- Interpersonal Communication
- Customer Service
- Proficient in Microsoft Office
- Excellent Oral and Written Communication
- First aid and CPR
- Medical Billing and Coding
- Medical Terminology
- Insurance Authorizations
- Claims
- Appointment Scheduling
- Data Entry
- Health Education
- Blood collection
- Patient Care
- Patient support
- Data Entry Accuracy
- Office Administration
- Inbound and Outbound Calls
- Call Center Operations
- Customer Service Excellence
- Front Desk Operations
- Interpersonal Skills
- Child Supervision
- Life insurance knowledge
- Staff Scheduling
- MS Word, Excel, and Outlook
Volunteer Experience
- Mississippi State Capitol, Jackson, MS, Youth Page (Assistant), Stephanie Foster
- Volunteer Poll Worker, Raymond, MS, 11/03/20, Greet and scan IDs
Certification
- Phlebotomy Technician, CPT(AAH)
Certification# 13487511 , Issued on 4/12/2024
References
References available upon request.
Timeline
Crematory Operator
Westhaven Memorial Funeral Home Crematory
08.2023 - Current
Occupancy Specialist/ Caseworker
Mississippi Regional Housing Authority VI
11.2020 - Current
Workers Assistant
Northgrove Personal Care Home
01.2015 - 08.2017
Funeral Directress/Assistant
Westhaven Memorial Funeral Home
02.2009 - Current
Certification -
Mississippi School of Health Services & Careers
Certification - Phlebotomy
Mississippi School of Health Services & Careers
Associate’s Degree - Medical Data Technology
Hinds Community College
High School Diploma -
Forest Hill High School