Briana Saldana
San Marcos,TX
Summary
Dedicated professional with proven customer service skills and a track record in mentoring team members. Committed to enhancing customer experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Certified Trainer
Chipotle
Dripping Springs, TX
12.2023 - Current
- Mentored new team members to ensure adherence to Chipotle's standards and values.
- Evaluated training effectiveness through feedback and performance assessments.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Collaborated with team members to optimize workflow during peak hours.
Host
The League Kitchen And Tavern
Dripping Springs, TX
12.2022 - 12.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems, optimizing guest flow during peak hours.
- Coordinated with kitchen and wait staff to enhance service efficiency.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and readiness, maintaining high standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Dripping Springs High School
Dripping Springs, TX05-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Flexible schedule
- Initiative and Self-motivation
Languages
Spanish
Native or Bilingual
Timeline
Certified Trainer
Chipotle
12.2023 - Current
Host
The League Kitchen And Tavern
12.2022 - 12.2023
High School Diploma -
Dripping Springs High School