Briana Scott
Evansville,IN
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 15 years of related experience, diligent nature and expertise in electronic records management.
Overview
14
14
years of professional experience
Work History
Medical Office Assistant
Deaconess Clinic
Evansville, Indiana
02.2017 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Answer phones
- Reschedule patients when doctors are out
Front Desk Lead and Phone Nurse
The Vision Care Center
Evansville, Indiana
04.2009 - 02.2017
- Scheduled patients on doctors books
- Checked in and out patients
- Updated all demographics and insurance for patient billing
- Entered charges and filed online insurance claims
- Fixed customer issues when bills were incorrect
- Answered phones when patients had medical questions.
- Order, dispensed and taught patients about contacts
- Preformed OCT, HRT, Visual Fields testing, and photographs of patients eyes
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Receptionist
Arrow Pest Control
Evansville, IN
08.2008 - 02.2009
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Mailed out customer statements
- Collected payments from customers
- Confirmed appointments, communicated with clients and updated client records
Education
No Degree - Business Administration
University of Southern Indiana
Evansville, INNo Degree - Mechanical Engineering
University of Evansville
Evansville, INHigh School Diploma -
Francis Joseph Reitz High School
Evansville, IN05.2000
Skills
- Advising Patents
- Critical Thinking
- Organization and Time Management
- Appointment Scheduling
- Administrative Tasks
- Customer Service
- Medical Records
- Epic Systems
- Problem Solving
- Medical Charting
- Supply Ordering
- HIPAA Compliance
- Insurance Authorizations
- Patient Database Maintenance
Timeline
Medical Office Assistant
Deaconess Clinic
02.2017 - Current
Front Desk Lead and Phone Nurse
The Vision Care Center
04.2009 - 02.2017
Receptionist
Arrow Pest Control
08.2008 - 02.2009
No Degree - Business Administration
University of Southern Indiana
No Degree - Mechanical Engineering
University of Evansville
High School Diploma -
Francis Joseph Reitz High School
Similar Profiles
Devin StricklandDevin Strickland
Histology Technician at Deaconess ClinicHistology Technician at Deaconess Clinic
Kristen MattmillerKristen Mattmiller
Certified Medical Assistant at Deaconess ClinicCertified Medical Assistant at Deaconess Clinic
Erika WertzErika Wertz
Lead Clinic Practice RN III at Deaconess ClinicLead Clinic Practice RN III at Deaconess Clinic
NATALIE ODLENATALIE ODLE
Certified Pediatric Medical Assistant at Deaconess ClinicCertified Pediatric Medical Assistant at Deaconess Clinic
KATHLEEN NELLISKATHLEEN NELLIS
Reservation Agent/Account Manager at Alaska Shore ToursReservation Agent/Account Manager at Alaska Shore Tours