BRIANA SOTO
Bordentown,NJ
Summary
Experienced Customer Service Specialist with over 7 years in a fast-paced environment. Known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Proven ability to resolve inquiries efficiently with a commitment to delivering excellent support and a positive customer experience.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Administrative Assistant
Carnegie Assisted Living
Princeton, N.J.
11.2025 - Current
- Report to the administrative lead or office manager for daily updates, accomplishments, and any issues that require attention.
- Manage daily administrative tasks, including answering phones, scheduling, and organizing documents.
- Coordinate team meetings and events and prepare agendas.
- Maintain office supplies and manage inventory.
- Developed and maintained filing systems for confidential documents and records.
- Prepared admissions packets, resident files, and confidential documentation for Carnegie Assisted Living.
- Assist in project management by tracking deadlines and facilitating communication.
- Coordinated resident schedules, appointments, and transportation for assisted living operations.
Customer Service Specialist | New Accounts Clerk
Coaster of America
Dayton, N.J.
11.2019 - 11.2025
- Resolved customer complaints and inquiries efficiently, enhancing customer satisfaction.
- Managed credit memo issuance, ensuring precise adjustments to customer accounts.
- Updated and maintained the database with accurate customer information and timely data entry.
- Order management and routing for delivery.
- Ensuring all necessary regulatory requirements are met for account setup.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Communicated with sales teams on account status and missing documents.
- Assisted in the preparation of monthly financial reports for management review.
Education
Psychology and Mental Health/Program
University of Puerto Rico
Utuado, PR 08.2011 - 06.2014
Skills
- Bilingual: Spanish/English
- Proficient in Microsoft 365 and Google Workspace
- Calendar Management
- Data Entry
- Training and coaching
- Reception oversight
- Administrative operations
- Multi-line phone systems
- Records management
- Documentation and reporting
Information
CUSTOMER SERVICE SPECIALIST | NEW ACCOUNTS CLERK
Timeline
Administrative Assistant
Carnegie Assisted Living
11.2025 - Current
Customer Service Specialist | New Accounts Clerk
Coaster of America
11.2019 - 11.2025
Psychology and Mental Health/Program
University of Puerto Rico
08.2011 - 06.2014