Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Briana Sousa

East Providence,RI

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Leader

Dunkin
06.2022 - Current
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
  • Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
  • Implemented new menu items quickly, training staff effectively on preparation methods to ensure consistent product quality.
  • Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
  • Provided mentorship for new hires by sharing knowledge of best practices in customer service delivery.
  • Distributed necessary tasks and duties during each shift.
  • Supervised team members and oversaw effective and efficient completion of job duties.

Crew Member

McDonald's
09.2017 - 02.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.

Education

High School Diploma -

East Providence High School
East Providence, RI
06.2019

Skills

  • Organizational skills
  • Problem-solving abilities
  • Rules Enforcement
  • Team Supervision
  • Customer Service Management

Languages

Portuguese
Native or Bilingual

Certification

  • Certified Nursing Assistant
  • Certified Phlebotomist
  • Certified EKG Technician
  • Certified Patient Care Technician

Timeline

Shift Leader

Dunkin
06.2022 - Current

Crew Member

McDonald's
09.2017 - 02.2020

High School Diploma -

East Providence High School

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Briana Sousa