Jennifer Hansen
Burger King
Troy,MO
Work Preference
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsFlexible work hoursWork from home optionPaid time off401k matchPaid sick leave
7
Years of experience
Dynamic shift leader with strong organizational and problem-solving skills. Proven track record in enhancing team performance and ensuring customer satisfaction through effective training and operational improvements.
Work History
Shift Leader
9 Months- Coordinated shift schedules to optimize staff coverage during peak hours.
- Trained new staff on operational procedures and customer service best practices.
- Managed inventory levels, minimizing waste through efficient stock rotation methods.
- Assisted in resolving customer complaints, improving overall service efficiency.
- Monitored cash handling procedures, ensuring accuracy in daily transactions.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Team Lead
6 Months- Implemented new training programs that improved staff performance and customer satisfaction scores.
- Trained and mentored team members on customer service techniques and operational procedures.
- Supervised daily operations, ensuring adherence to quality and service standards.
- Coordinated inventory management, minimizing waste while maintaining stock levels for peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly by training and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Universal Sales Rep
2 Years 5 Months- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Identified customer needs and recommended suitable products to drive sales growth.
- Collaborated with team members to execute promotional campaigns effectively.
- Utilized CRM software to track leads and manage client interactions efficiently.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Streamlined sales process, reducing time from lead to close.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
Shift Lead
2 Years 3 Months- Trained and mentored team members to enhance service quality and efficiency.
- Implemented operational improvements, streamlining workflow for faster service delivery.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed inventory levels, reducing waste through effective stock control.
- Coordinated shift scheduling, optimizing staff coverage during peak hours.
- Monitored food preparation processes, maintaining high standards of quality and consistency.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisors and communicated regularly on goals and progress.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Completed cash and credit card transactions accurately using POS software.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma
No Degree - Criminal Justice
Skills
Food safety compliance
POS system operation
Inventory counts
Sales and upselling
Shift scheduling
Cash handling
Shift management
POS troubleshooting
Operational checklists
Staff training
Supervisory skills
Leadership skills
Problem-solving
Decision-making capacity
Multitasking
Organizational skills
Verbal communication
Customer service focus
Motivational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Completed Serv Safe
- Completed Shift Leader Development class
Timeline
Shift Leader
Burger King
12.2025 - CurrentRead More
Team Lead
Dairy Queen
06.2025 - 12.2025Read More
Universal Sales Rep
Speed Commerce
05.2022 - 10.2024Read More
Shift Lead
Burger King
04.2019 - 07.2021Read More
Post University
No Degree from Criminal Justice
Read More
Bowling Green High School
High School Diploma
Read More