Briana Sparks
Kingman,AZ
Summary
Dynamic Assistant Manager and Case Manager Coordinator with proven expertise in money handling and customer relations. At Grand Canyon Brewery, enhanced financial accuracy and customer satisfaction. Skilled in team motivation and leveraging product knowledge for service excellence. Achieved significant improvements in client outcomes through effective coordination and planning. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Grand Canyon Brewery
02.2023 - 02.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Case Manager Coordinator
Mohave County Jail
12.2022 - 12.2023
- Collaborated with healthcare professionals to develop personalized care plans that addressed clients'' unique needs.
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client outcomes by developing and implementing individualized case management plans.
- Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
Education
Associate of Arts - Admin Of Justice
Mohave Community College
Kingman, AZ07-2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Scheduling
Timeline
Assistant Manager
Grand Canyon Brewery
02.2023 - 02.2024
Case Manager Coordinator
Mohave County Jail
12.2022 - 12.2023
Associate of Arts - Admin Of Justice
Mohave Community College
Similar Profiles
Freyondo BizardieFreyondo Bizardie
Line Cook at Grand Canyon BreweryLine Cook at Grand Canyon Brewery
Joseph MezaJoseph Meza
Lead Server at Grand Canyon BreweryLead Server at Grand Canyon Brewery
Jordan PurdyJordan Purdy
Line Cook at Grand Canyon BreweryLine Cook at Grand Canyon Brewery