Briana Stanley
White River Junction
Summary
Demonstrated expertise in relationship management and consultative sales, driving success across diverse roles. Adept at enhancing customer experiences through personalized recommendations and effective communication. Proven track record in exceeding sales targets and fostering client loyalty in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Jewelry Consultant
Kay Jewelers
West Lebanon
08.2024 - Current
- Demonstrated extensive knowledge of various gemstones, metals, and jewelry designs to educate customers on product features and benefits
- Consistently met or exceeded monthly sales targets by utilizing persuasive selling techniques and upselling complementary products
- Cultivated client relationships through effective communication, active listening, and personalized recommendations, enhancing customer loyalty
- Boosted repeat business by proactively contacting past customers with exclusive promotions, resulting in increased customer retention
- Provided ongoing support to customers after purchase, including jewelry cleaning, resizing, and repair services
- Developed expertise in custom jewelry design options to offer personalized solutions based on individual client preferences
- Partnered with team members to design visually appealing displays that highlighted latest jewelry collections, attracting customer interest
- Assisted in organizing promotional events and trunk shows to attract new customers and drive sales growth
- Participated in ongoing product training sessions to stay updated on industry trends, new releases, and pricing information
- Created engaging social media content showcasing unique pieces from the store's collection
Bank Teller
Citizens
West Lebanon
02.2023 - 01.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Responded to customer inquiries on account balances, transaction history, service charges, and interest rates, enhancing customer understanding and satisfaction.
- Built trust with clients by safeguarding confidentiality and handling sensitive financial information responsibly.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Worked with team members to meet monthly sales targets while delivering exceptional service, contributing to overall branch success.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Assisted branch management in maintaining operational standards by following regulatory guidelines and internal procedures.
Baker/Store Opener
Dunkin' Donuts
Quechee
06.2016 - 01.2017
- Produced high-quality baked goods, ensuring customer satisfaction and repeat business.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Operated and maintained bakery equipment, including ovens and mixers.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Complied with health and safety codes to protect staff and customers.
- Complied with health and safety codes to protect staff and customers.
Housekeeping Room Attendant
Norwich Inn
Norwich
11.2015 - 04.2016
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Delivered exceptional customer service during guest interactions, reinforcing hotel's commitment to excellence.
- Engaged with guests to understand room preferences and amenities, enhancing overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Moved beds, sofas, and other furniture to thoroughly clean baseboards and remove dust from hard-to-reach areas.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Patient Care Assistant
Wheelock Terrace
Hanover
01.2015 - 11.2015
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, and respiration rate as instructed by medical staff.
- Collaborated with colleagues and healthcare professionals to enhance patient outcomes through effective teamwork.
- Actively listened and empathized with patients to foster a supportive and positive care experience.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Reported abnormalities or changes in patients' health status to case manager, ensuring timely intervention.
- Responded to in-person and telephone requests for information to support office staff.
Environmental Technician
Dartmouth-Hitchcock Medical Center
Lebanon
10.2012 - 12.2014
- Collaborated with site team to ensure compliance with environmental regulations.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Organized and labeled chemicals, ensuring safe storage and containment within designated areas.
- Inspected sanitary conditions at public facilities.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Uphold high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Hartford High School
White River Junction, VT06-2011
Skills
- Jewelry display techniques
- Jewelry repair and restoration
- Relationship management
- Product knowledge
- Visual merchandising
- Merchandise presentation
- Consultative sales
- Customer relationship management
- Sales target achievement
- Transaction processing
- Cash handling proficiency
- Quality assessment
- Product photography
- Communication skills
- Appointment scheduling
- Process improvement
Certification
- Driver's License
- GSI Diamond Essentials Certificate
Issued: 10/01/2024 (does not expire)
The GSI Diamond Essentials Course was designed to help retail sales staff and diamond enthusiasts on their journey to a better understanding of diamonds. - Diamond Council of America Certified- The Diamond Course
Issued: 03/19/2026 (does not expire)
Offered by The Diamond Council of America (DCA) For Jewelry professionals to assist customers in purchasing Diamond jewelry, demonstrating proficiency in diamond sales and best practices in the jewelry industry including The 4 C's, Diamond value, sales and service.
Timeline
Jewelry Consultant
Kay Jewelers
08.2024 - Current
Bank Teller
Citizens
02.2023 - 01.2024
Baker/Store Opener
Dunkin' Donuts
06.2016 - 01.2017
Housekeeping Room Attendant
Norwich Inn
11.2015 - 04.2016
Patient Care Assistant
Wheelock Terrace
01.2015 - 11.2015
Environmental Technician
Dartmouth-Hitchcock Medical Center
10.2012 - 12.2014
High School Diploma -
Hartford High School