Briana Stombaugh
Ormond Beach,FL
Summary
Dynamic Client Success and Patient Trainer/Sales Operations Specialist with over 10 years of experience driving customer adoption, retention, and satisfaction across healthcare and service environments. Known for building trusted client relationships, optimizing processes, and translating complex information into clear, actionable solutions. Consistently recognized for high satisfaction scores, strong close rates, and the ability to improve client engagement and long-term program success.
Overview
5
5
years of professional experience
Work History
Patient Education Coordinator
TACTILE MEDICAL
Raleigh, NC
05.2024 - 12.2025
- Achieved an 85% close rate on in-home and clinic device demonstrations.
- Maintained a 4.9-star average on patient satisfaction surveys.
- Assessed patient medical histories to customize education and ensure successful and individualized treatment plans.
- Increased product adoption and retention through targeted education on features, benefits, and best practices.
- Partnered with sales to align training with strategic growth goals and strengthen account performance.
- Managed a remote, field-based territory, optimizing travel and scheduling to maximize productivity.
Sales Support Representative
TACTILE MEDICAL
Raleigh, NC
12.2022 - 05.2024
- Boosted sales initiatives by orchestrating strategic collaborations with clinics and insurance providers, fostering a seamless synergy to enhance overall business performance.
- Cultivated and strengthened relationships with major healthcare accounts (Duke, VCU, Sentara, Mary Washington, etc.) through consistent engagement and follow-ups.
- Coordinated with healthcare professionals to secure necessary documentation for device coverage, ensuring timely processing.
- Achieved 100% accuracy in medical record reviews, upholding compliance standards and safeguarding data integrity.
- Passed Medicare audit, preserving company licensure in North Carolina.
Sales Support Specialist
BETTER HOMES AND GARDENS REAL ESTATE
Raleigh, NC
08.2021 - 12.2022
- Led onboarding of new agents by developing training materials and marketing resources.
- Managed office operations as primary point of contact, maintaining an efficient and well-equipped environment.
- Coordinated office meetings and events with vendors, enhancing business relationships.
Customer Service Lead (seasonal)
UNCOMMON GOODS
Brooklyn, NY
08.2020 - 04.2021
- Resolved customer concerns swiftly, ensuring high satisfaction rates.
- Directed 20-member team during peak holiday season, achieving performance targets.
- Trained new hires on company policies and systems, facilitating seamless integration into operations.
Education
Certified Holistic Health Coach - Holistic Health & Nutrition
Institute of Integrative Nutrition
New York, NY06-2020
Some College (No Degree) - Business Communication
Saddleback College
Mission ViejoSkills
- Patient education
- Healthcare software
- Training development
- Compliance standards
- Program evaluation
- Relationship management
- Customer support
- Data integrity
- FileMaker
- Salesforce
- Microsoft Office Suite
- Effective communication
- Attention to detail
- Time management
- Adult learning principles
- Problem-solving abilities
- Interpersonal skills
Timeline
Patient Education Coordinator
TACTILE MEDICAL
05.2024 - 12.2025
Sales Support Representative
TACTILE MEDICAL
12.2022 - 05.2024
Sales Support Specialist
BETTER HOMES AND GARDENS REAL ESTATE
08.2021 - 12.2022
Customer Service Lead (seasonal)
UNCOMMON GOODS
08.2020 - 04.2021
Certified Holistic Health Coach - Holistic Health & Nutrition
Institute of Integrative Nutrition
Some College (No Degree) - Business Communication
Saddleback College