Briana Thomas
Denver,CO
Summary
Results-driven operations manager bringing 20+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
25
25
years of professional experience
Work History
District Manager Field Operations/Kroger
Advantage Solutions
Denver, Colorado
11.2023 - Current
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Organized promotional events in order to drive sales volume in the district's stores.
- Worked with direct reports to develop and implement action plans, improving operating results.
Clinic Operations Director
Action Behavior Centers
Broomfield, Colorado
01.2022 - 10.2023
- Established operational guidelines and identified opportunities for improvement.
- Managed 45 employees and oversee 32 children with Autism.
- Responsible for payroll, scheduling, office operations, parent support, insurance approvals, hiring, terminations and new RBT training.
Microsoft Global Results Manager
Bds Solutions
Irvine, California
01.2022 - 12.2022
- Supported Global team (35 countries) and regions by processing security requests, including ordering, shipping, tracking, and communication order fulfillment and status to key stakeholders.
- Collaborated with cross-functional technical and operational teams to develop global retail go-to-market (GTM) strategies for Microsoft Surface devices in accordance with sales and business goals.
- Managed product launches across multiple product lines.
- Developed and managed team and field budgets, ensuring optimal funding of marketing project deliverables, which enabled successful internal and external marketing activities, achieving 95% of total marketing plans.
- Drove significant returns on investment (ROI) of more than 5:1, reaching channel funnel marketing success metrics. Managed worldwide demo unit program, along with accelerating the retail presence of security and Surface products for consumers increasing sales.
National Field Operations Manager
Chuck Latham Associates Inc
Parker, Colorado
12.2020 - 12.2021
- Reviewed existing contracts and agreements related to external vendors providing goods or services used by the company's field operations team.
- Lead and developed a team of 7 District Managers who oversaw a team of over 450 merchandisers across the nation.
- Created Universal New Hire Training program for all new Assisted Sales Representatives and District Managers.
- Provided national support while maintaining a 95% event execution rate and an 85% employee retention which saved the company over $20,000 in recruiting costs.
- Supported the attainment of divisional financial goals by closely managing expense budgets, promotional budgets and accounts receivable objectives of over, $500,000
Customer Operations Manager
Jyve
12.2018 - 02.2020
- ~ Oversaw operations and client success of all KeHe brands within Albertsons and Safeway locations in Colorado, Utah, Montana and Wyoming.
- ~ Managed and exceeded all KPIs including revenue, margin, and completion metrics amounting in over $100,000 monthly business revenue.
- ~ Oversaw a base of over 200 merchandising contractors claiming jobs on the Jyve app, ensuring a healthy contractor ecosystem resulting in consistent achievement of key client KPIs.
District Manager Field Operations
Advantage Solutions
Irvine, California
11.2015 - 01.2019
- Managed, directed and coordinated 3 full-time scheduling administrators and 90+ Event Facilitators located in over 90 Super Targets, Target, Sam’s club and various liquor stores located throughout Colorado, Kansas, Oklahoma, Missouri, Nebraska, and Utah
- Managed the E&J Gallo Demos & Tastings budget and event execution for over 500 events a month throughout 6 states.
- Planned, staffed and executed national Target Grand Openings on a quarterly basis.
- Conducted research and developed feasibility studies to identify new event sales opportunities for the Target, E.J. Gallo and Serta organizations.
Community Manager/Field Account Executive
NTN Buzztime
Carlsbad, California
09.2014 - 10.2015
- Planned and conducted Buzztime events, field operations, sales and contract renewals of Buzztime services with off-premise account base of 82+ bars/restaurants.
- 100% retention of 82+ bars/restaurant in Colorado territory with a 20% growth of new accounts.
Regional Manager Field Operations
The Sunflower Group
Lenexa, Kansas
09.2009 - 09.2014
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Managed, directed and coordinated 70+ Event Facilitator managers in 70+ Super Target stores located throughout Colorado, California, Oklahoma, Nebraska and Utah in over 40 Best Buy locations.
- Partnered with retail merchants, category managers, assortment/segmentation teams and corporate brands partners to drive retail sales via in-store promotional opportunities.
- Identified all aspects of event risk assessment and crisis management planning strategies.
Regional Manager Field Operations
Pierce Promotions
Portland, Maine
08.2008 - 05.2009
- Responsible for recruiting, training, developing, and managing a team of 3 District Managers, 12 Market Managers, and 180 part-time Wellness Ambassadors.
- Partnered with Program Director and Corporate Team to coordinate and provide initial and ongoing training to increase staff knowledge, skills and abilities for all promotional events in Wal-Mart for Kellogg, Colgate, Eli Lilly, AstraZeneca, Januvia, Benefiber, P&G, & Tropicana brands.
Senior Regional Manager
MarketSource
Alpharetta, Georgia
04.2004 - 05.2008
- Developed sales channel strategies that expanded client revenue from $30k to $1.4mil monthly.
- Directed 7 nationwide regions with over 240 employees. (Clients included Comcast, AT&T (Cingular), and Verizon.
On-Site Event Manager
Us Concepts/Diagio
New York, New York
12.1999 - 01.2005
- Implemented innovative event themes and concepts, enhancing attendee engagement and experience.
- Oversaw all aspects of event production from conception through completion.
- Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
- Sold in Diagio wine and spirits portfolio to local Denver restaurants and bars
Education
Bachelor of Arts - Art/Commercial Art & Business Management
Western Colorado University
Gunnison, CO12-1996
Skills
- Multi-unit management
- Tactical business planning
- Infrastructure expansion
- District expansion
- Goal setting and performance metrics
- Group presentations
- Staff development
- Client relationship building
- Operational oversight
- Business development
- Project planning
- Vendor management
- Compliance monitoring
- Project management
- Workforce development
- Budget management
Timeline
District Manager Field Operations/Kroger
Advantage Solutions
11.2023 - Current
Clinic Operations Director
Action Behavior Centers
01.2022 - 10.2023
Microsoft Global Results Manager
Bds Solutions
01.2022 - 12.2022
National Field Operations Manager
Chuck Latham Associates Inc
12.2020 - 12.2021
Customer Operations Manager
Jyve
12.2018 - 02.2020
District Manager Field Operations
Advantage Solutions
11.2015 - 01.2019
Community Manager/Field Account Executive
NTN Buzztime
09.2014 - 10.2015
Regional Manager Field Operations
The Sunflower Group
09.2009 - 09.2014
Regional Manager Field Operations
Pierce Promotions
08.2008 - 05.2009
Senior Regional Manager
MarketSource
04.2004 - 05.2008
On-Site Event Manager
Us Concepts/Diagio
12.1999 - 01.2005
Bachelor of Arts - Art/Commercial Art & Business Management
Western Colorado University