Briana Thompson
Sacramento ,CA
Summary
Results-driven Office Manager with a strong background in supporting executive teams, overseeing accounts receivable, and coordinating daily operations in fast-paced service environment. Proven ability to drive revenue through collections and client follow-up, improve workflows, and lead administrative teams to meet organizational goals. Known for strong organization, cross-functional coordination, and building efficient systems that support both customer experience and financial performance.
Overview
5
5
years of professional experience
Work History
Office Manager | Operations & Accounts Receivable
Analgesic Services Inc.
Sacramento, CA
06.2024 - Current
- Lead daily office operations across administrative, billing, and scheduling functions while supporting leadership with reporting and workflow optimization
- Supervise and develop a team of 6 administrative staff, managing workload distribution, performance coaching, and process consistency across departments
- Manage accounts receivable processes including invoice entry, payment tracking, and collections support contributing to over $1M+ in monthly revenue flow
- Conduct proactive follow-up on sales leads, supporting new client acquisition and contributing to company growth
- Coordinate scheduling and dispatch of medical gas deliveries, prioritizing routes and customer needs to ensure timely and efficient service
- Build and maintain Excel and Google Sheets reporting tools to track receivables performance, operational metrics, and team productivity
- Partner cross-functionally to resolve billing discrepancies, improve invoicing workflows, and maintain customer account accuracy
- Identify process gaps and implement workflow improvements to increase efficiency in billing, collections, and administrative operations
Store Manager
Starbucks
Sacramento, CA
06.2021 - 06.2024
- Managed daily operations of a high-volume retail location overseeing 28–36 employees, including hiring, scheduling, training, and performance coaching
- Recognized as a Northern California leader in speed-of-service performance, consistently achieving operational benchmarks
- Oversaw labor planning, financial performance, inventory, and compliance while maintaining high customer satisfaction
- Developed team performance through coaching, accountability, and structured training initiatives
Education
Sonora High School
SonoraLicensed Cosmetologist -
Sonora ROP Cosmetology
Sonora, CASkills
Office Operations Management
Accounts Receivable & Collections
Executive & Administrative Support
Calendar & Workflow Coordination
Dispatch & Scheduling
Reporting & Data Tracking (Excel, Google Sheets)
QuickBooks
TIMS
Team Leadership
Cross-Department Coordination
Process Improvement
Customer Relations
Timeline
Office Manager | Operations & Accounts Receivable
Analgesic Services Inc.
06.2024 - Current
Store Manager
Starbucks
06.2021 - 06.2024
Sonora High School
Licensed Cosmetologist -
Sonora ROP Cosmetology