Briana Noemi Trevino
Harlingen
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Fraud Representative
Advanced Call Center Technologies, ACT
12.2012 - 12.2015
- Increased operational efficiency through strategic utilization of technology solutions specifically designed for fraud detection purposes.
- Improved customer trust through transparent communication regarding potential fraud threats and resolutions.
- Optimized case resolution times by prioritizing high-risk incidents and managing resources effectively.
- Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
Customer Service Representative
AppleOne
03.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PCP Representative
Telaperformance
03.2022 - 10.2022
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicaid-related inquiries.
- Maintained strong working knowledge of Medicaid regulations, ensuring accurate information dissemination to clients.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
Education
GED -
Texas State Technical College
Waco, TX05-2012
Harlingen High Schhol
Harlingen, TX05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call management
- Team development
- Administrative support
Timeline
PCP Representative
Telaperformance
03.2022 - 10.2022
Customer Service Representative
AppleOne
03.2021 - 02.2022
Fraud Representative
Advanced Call Center Technologies, ACT
12.2012 - 12.2015
GED -
Texas State Technical College
Harlingen High Schhol
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