Briana Tristan
Houston
Summary
Self-confident Juvenile Detention Officer providing juvenile offenders with needed discipline, guidance, and direction. Overseeing inmate escorts, facility searches, and work detail supervision. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
6058
6058
years of post-secondary education
1
1
Certification
Work History
Administrative clerk
No Limit Resources Llc
02.2025 - Current
- Provide essential office support by managing daily operation
- Exceptional customer service
- Answering and making phone calls
- Filing documents
- Scheduling moves
- Maintain records
- Ensure office supplies are stocked
- Process payments
Juvenile correctional Officer
Harris county Juvenile Probation Department
07.2025 - 01.2025
- Provided supervision
- Direct care for youth in correctional facility
- Improved facility safety by conducting thorough and consistent security checks.
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
- Worked to help the youth achieve progress in learning and apply methods to identify and manage reactions to stress and trauma and react in more socially appropriate ways
- Used appropriate interventions methods in response to behavioral issues and correcting behavior
- Maintained a healthy relationship and boundaries with youth consistently recognizes progress and good choices made by youth
- Worked through a set schedule for youth on school days and weekends
- Documented on INS-110 log sheet of everything that happened daily and documented times
Juvenile Correctional Officer
Giddings State School
05.2022 - 06.2024
- Provided supervision
- Direct care for youth in correctional facility
- Improved facility safety by conducting thorough and consistent security checks.
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
- Worked to help the youth achieve progress in learning and apply methods to identify and manage reactions to stress and trauma and react in more socially appropriate ways
- Used appropriate interventions methods in response to behavioral issues and correcting behavior
- Maintained a healthy relationship and boundaries with youth consistently recognizes progress and good choices made by youth
- Worked through a set schedule for youth on school days and weekends
- Documented on INS-110 log sheet of everything that happened daily and documented times
- Handed out breakfast trays as well as snacks at 10 am, 3 pm, and 6 pm.
- Attended school with youth to supervise behavior or any needs.
- Helped with homework for youth in English, math, and history subjects.
- Kept up with suicide alert paperwork for those being on watch for 5, 10, and 15 minutes.
- Checked cells regularly being every 10-15 minutes.
Passenger Agent IAH
Lufthansa Airline
08.2022 - 07.2023
- Enhanced customer satisfaction by providing timely and accurate information regarding flight schedules, boarding procedures, and luggage requirements.
- Assisted passengers with special needs, ensuring a comfortable and seamless travel experience for all customers.
- Collaborated with airline staff to address and resolve passenger concerns quickly and professionally.
- Processed ticket sales, upgrades, and exchanges while maintaining accuracy in financial transactions.
- Verified passenger identification and travel documents to ensure compliance with security protocols.
- Provided exceptional customer service by addressing passengers' needs in a friendly and attentive manner.
- Managed seat assignments effectively, accommodating individual preferences whenever possible.
- Helping in minimal damage claims from customers during transit period.
ESP
Austin
11.2019 - 02.2022
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Assisted in successfully executing events by setting up and breaking down equipment, signage, and decorations.
Car sales Representative
AutoNation USA Houston
11.2015 - 04.2017
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
Education
Bachelor of Arts - Criminal Justice
Huston Tillotson University
Austin, TXMajor - Criminal Justice
Laredo College
Laredo, TXHighschool diploma -
Elsik High School
Houston, TexasSkills
- Customer service
- Scheduling appointments
- Mental Health Training
- Suicide Prevention
- Restraint Techniques
- De-Escalation Techniques
- Call Management
- Appointment Scheduling
- Consultative Sales
- Upselling
- Customer service
Certification
Certified JCOIII, Giddings State School
Timeline
Juvenile correctional Officer
Harris county Juvenile Probation Department
07.2025 - 01.2025
Administrative clerk
No Limit Resources Llc
02.2025 - Current
Passenger Agent IAH
Lufthansa Airline
08.2022 - 07.2023
Juvenile Correctional Officer
Giddings State School
05.2022 - 06.2024
ESP
11.2019 - 02.2022
Car sales Representative
AutoNation USA Houston
11.2015 - 04.2017
Bachelor of Arts - Criminal Justice
Huston Tillotson University
Major - Criminal Justice
Laredo College
Highschool diploma -
Elsik High School