Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Briana Ursery

North Little Rock,AR
Briana Ursery

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detail-oriented and able to learn new concepts quickly.

Overview

5
years of professional experience

Work History

Amazon
Little Rock, AR

Learning Trainer
08.2021 - 08.2023

Job overview

  • Analyzed employee performance data to identify areas of improvement in training curricula.
  • Created and offered additional materials to enhance training.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Presented training information via role playing, simulations and team exercises.

Walmart
Little Rock, AR

Supervisor
05.2019 - 07.2021

Job overview

  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.

Arkansas State University
Jonesboro, AR

Audiology Student Intern
05.2018 - 05.2019

Job overview

  • Provided patient care and education on hearing aid use and maintenance.
  • Assisted in programming of digital hearing aids for patients with diverse hearing needs.
  • Utilized assessments to determine patient conditions.
  • Educated patients on prosthetics and assistive devices.
  • Performed auditory and vestibular testing to support research projects focused on hearing and balance functions.
  • Wrote SOPs, study specific procedures, protocols and study reports.
  • Conducted audiometric testing and made appropriate recommendations for hearing aids.
  • Conducted audiometric tests to diagnose hearing impairments.
  • Monitored changes in patient's condition throughout treatment course and reported them accordingly.
  • Communicated effectively with patients regarding diagnosis and prognosis information as well as any necessary follow-up care instructions.
  • Collaborated with physicians or other healthcare providers to provide comprehensive care for patients with auditory disorders.
  • Assisted with the fitting of hearing aids and other assistive listening devices.
  • Performed research under the supervision of an Audiologist into various aspects of Audiology.
  • Adhered strictly to all safety standards established by local regulations during testing sessions.
  • Observed and participated in consultations between Audiologists and patients.
  • Managed patient records, including documenting test results and treatment plans.
  • Interpreted audiograms for diagnosis of auditory disorders or conditions.
  • Assisted in developing individualized treatment plans based on evaluation results.
  • Worked closely with research teams to collect data for studies related to audiology topics.
  • Educated patients on proper ear hygiene practices and techniques to prevent future issues.

Education

Arkansas State University
State University, AR

Bachelor of Science from Communication Disorders
05.2019

University Overview

  • National Society of Leadership and Success Recipient
  • [Spring, 2016-2019] - Dean's List
  • [Fall, 2015-2018] - Dean's List
  • Graduated cum laude

Forrest City High School
Forrest City, AR

High School Diploma
05.2015

University Overview

  • Top 10% Recipient
  • Honor Roll
  • Principal's List
  • AP Courses
  • 4.0 GPA
  • Member of Beta Club, 2011-2015
  • Participated in Band, 2008-2015
  • Participated in Colorguard, 2012-2015

Skills

  • Performance Improvement
  • Instructional Design
  • Trends Research
  • Attention to Detail
  • Relationship Building
  • Decision-Making
  • Clear Communication
  • Team-Building Activities
  • Data Entry
  • Verbal and Written Communication
  • Team Exercises

Timeline

Learning Trainer

Amazon
08.2021 - 08.2023

Supervisor

Walmart
05.2019 - 07.2021

Audiology Student Intern

Arkansas State University
05.2018 - 05.2019

Arkansas State University

Bachelor of Science from Communication Disorders

Forrest City High School

High School Diploma

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Briana Ursery