Briana Watts
Springdale ,PA
Summary
Dedicated service professional with a strong work ethic and exceptional customer service skills. I excell in high-volume environments, while still being able to form a relationship with my guests. I enjoy training new staff, and anticipating customer needs. I enjoy the switch up of private events, and make them a memorable and problem free experience. Adept at cash handling and upselling, ensuring memorable dining experiences.
Overview
13
13
years of professional experience
Work History
Server
The Foundry Table and Tap
381 North Shore Drive Pittsburgh PA 15212
09.2016 - 01.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Serviced private events such as weddings, showers, and corporate parties a few times a month.
- Trained new staff on menu knowledge, service standards, and the operations of private events.
- Knack for foreseeing customer complaints, and addressing them ahead of the customer.
In-Home Caregiver
Compassionate Caregivers
Pittsburgh, PA
03.2013 - 06.2021
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Planned fun and engaging activities and outings, based on clients interests.
- Monitored clients' health conditions, reporting changes to medical professionals as necessary.
- Trained and mentored new caregivers on best practices for client care and safety protocols.
Server
Needle and Pin
3271 W Liberty Ave Pittsburgh PA 15216
03.2017 - 01.2019
- Solely managed all front of house dining room service, in a 20 table dining room.
- Worked hand and hand with kitchen chefs to ensure proper table timing.
- Responsible for getting together my own low maintenance food items.
Server/Food Runner
Diamond Market Bar and Grill
Market Square Pittsburgh PA
08.2012 - 01.2016
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Expedited the window with clear communication, and confidence.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Trained new employees on service, and food running.
Education
Bachelor of Science - Business Sports/Arts/Entertainment Management
Point Park University
Pittsburgh, PASkills
- Strong work ethic
- Team player
- Fast and efficient worker
- Thrive in high volume
- Exceptional customer service
- Cash handling
- Memory retention
- Upseller/ suggestive seller
Timeline
Server
Needle and Pin
03.2017 - 01.2019
Server
The Foundry Table and Tap
09.2016 - 01.2026
In-Home Caregiver
Compassionate Caregivers
03.2013 - 06.2021
Server/Food Runner
Diamond Market Bar and Grill
08.2012 - 01.2016
Bachelor of Science - Business Sports/Arts/Entertainment Management
Point Park University