BRIANA WHITAKER

• Learned restaurant operations, including opening, closing, and daily service standards.
• Supported managers with scheduling, staffing adjustments, and shift coordination.
• Monitored food safety, sanitation, and quality controls during service.
• Assisted with cash handling, register balancing, and POS transactions.
• Coordinated inventory checks and communicated supply needs to leadership.
• Resolved guest concerns promptly while maintaining service standards.
• Helped enforce operational policies and improve team accountability.
• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
• Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
• Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.

• Selected customer orders accurately using handheld scanners and warehouse management systems.
• Retrieved items from inventory locations while following pick paths and productivity standards.
• Verified product codes, quantities, and conditions before packing and staging orders.
• Organized picked merchandise to support efficient sorting, packing, and shipment flow.
• Followed safety procedures while operating carts, scanners, and material handling equipment.
• Maintained accuracy in fast-paced fulfillment environment with minimal supervision.
• Adapted quickly to changing order volumes and shift priorities across warehouse tasks.
• Used scanners to quickly locate and track items in warehouse.
• Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
• Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
• Improved order accuracy by diligently picking products according to pick lists and packing slips.

Learning Ambassador/PG

• Trained new associates on cargo handling, scanning processes, and operational expectations.
• Scanned packages using handheld devices, ensuring precise tracking and sortation.
• Coordinated with sortation teams to resolve workflow delays and balance workload.