Mirella Alcala
Fort Worth
Summary
Sought out continuous professional development opportunities to further develop expertise in Buc-ee's operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems.
Overview
12
12
years of professional experience
Work History
Manager in Training
Buc-ee's
04.2024 - Current
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Described product to customers and accurately explained details and care of merchandise.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Cashier Team Lead
Buc-ee's
02.2020 - 03.2024
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
Customer Service Associate
Wal Mart
10.2018 - 02.2020
- Managed customer relations and customer service through daily communication and interaction.
- Questions customers and collects information to understand needs and offer solutions quickly.
- Creates inviting environment for customers by maintaining store organization and cleanliness.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted cash in register drawer at beginning and end of shift.
Cashier/Cook/Prep
Whataburger
05.2014 - 10.2018
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Adjusted established recipes to remove allergens or alter tastes for customers desires.
- Uphold optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Prepared identical dishes numerous times per day with consistent care, attention to detail and quality.
- Responded to customer requests via telephone and effectively answered questions and responded to complaints.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
Education
High School Diploma -
Dunbar High School
Fort Worth, Texas01.2015
Skills
- Quick learner
- Positive and friendly
- People-oriented
- Goal-oriented
- Motivated team player
- Attention to detail
- Effective problem solver
- Customer-focused
- Excellent time management skills
- Business development
- Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
Manager in Training
Buc-ee's
04.2024 - Current
Cashier Team Lead
Buc-ee's
02.2020 - 03.2024
Customer Service Associate
Wal Mart
10.2018 - 02.2020
Cashier/Cook/Prep
Whataburger
05.2014 - 10.2018
High School Diploma -
Dunbar High School