Briana Whitlow
Louisville,KY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Goodwill Industries of Kentucky
Louisville, KY
04.2022 - 11.2024
- Micro managed staff and assigned tasks to employees to ensure the daily operations met our specific goals.
- Multi task my managerial duties as well as to ensure everyone is keeping the retail store flowing properly and safe for all customers, donors and staff.
- Planned and delivered one on one staff conversations to improve employee effectiveness and address areas of weakness.
- Supervised daily operations including scheduling shifts, assigning duties, holding safety talks within our store, as well as maintained a set goal for our sales revenue and round up goals and our daily hang and ware counts specific to our location.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
Goodwill Industries of Kentucky
Louisville, KY
06.2020 - 04.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized opening of an entire brand new Goodwill location and filled the store with product that myself and my team solely got prepared within or old building
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Delegated work to staff, setting priorities and goals.
- Achieved not one but two first time goals for our total revenue generated withing my time as a store manager.
- Recruited, trained and supervised new employees.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant Manager
Goodwill Industries of Kentucky
Louisville, KY
03.2020 - 06.2021
- Same responsibilities as prior assistant Manager during my employment within Goodwill
Education
High School Diploma -
Jefferson County High School
Louisville, KY05-2011
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Product and service sales
- Team building
- Adaptability and flexibility
- Microsoft office expertise
- Money handling
- Verbal and written communication
- Customer service
- Decision-making
- Employee engagement
- Conflict resolution
- Task delegation
- Staff training and development
- Staff management
- Customer service and satisfaction
- Team motivation
- Workplace safety compliance
- Customer rapport
- Customer relations
- Performance reviewing
Timeline
Assistant Manager
Goodwill Industries of Kentucky
04.2022 - 11.2024
Store Manager
Goodwill Industries of Kentucky
06.2020 - 04.2022
Assistant Manager
Goodwill Industries of Kentucky
03.2020 - 06.2021
High School Diploma -
Jefferson County High School