Briana Williams
Las Vegas,NV
Summary
Customer-focused professional. Committed to addressing concerns with speed and accuracy. Motivated worker with excellent customer relations and decision-making skills. Upbeat, reliable, and dedicated. Strong work ethic with a professional demeanor and skilled with the ability to multitask and prioritize.
Overview
11
11
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Las Vegas, Nevada
06.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Developed strong customer relationships to encourage repeat business.
- Trained new servers on menu items and service standards, thereby improving team competency.
- Supported colleagues during busy shifts, fostering a collaborative team environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
LEAD BARTENDER
Applebees
Las Vegas, NV
05.2019 - 04.2025
- Enhanced customer satisfaction through exceptional service and expertly crafted cocktails.
- Built loyal clientele by delivering outstanding service and fostering engaging conversations.
- Trained new staff on drink preparation and customer service procedures to ensure consistent quality.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Proficient in POS systems, cash handling, and inventory management.
- Handled cash and card transactions during shifts to maintain accurate financial records.
MARKET PARTNER
Monat
Las Vegas, NV
02.2020 - 03.2021
- Directed social media and digital marketing strategy to enhance brand building, increase retention, and drive engagement and revenue.
- Analyzed market data to identify target audiences and key segments for strategic initiatives.
- Monitored client accounts to address inquiries and feedback, ensuring exceptional customer experience.
- Executed tasks independently while maintaining high standards of quality and efficiency.
SALES SUPPORT SPECIALIST
Tesla
Las Vegas, NV
09.2017 - 07.2018
- Streamlined sales processes to enhance revenue generation through effective communication and collaboration with cross-functional teams.
- Provided a high level of service to the clients, both to maintain and extend the relationships for future business opportunities.
- Maintained and organized a customer database of over 100 clients nationwide, creating a support system that reduced workload for account managers and sales agents.
CALL CENTER REPRESENTATIVE
Allegiant Air
Las Vegas, NV
08.2015 - 03.2017
- Achieved performance goals and met call center metrics in fast-paced settings.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively, fostering positive customer interactions.
- Demonstrated excellent communication by actively listening to customers and providing tailored solutions.
- Cultivated trust with customers through consistent and honest communication. with customers through personalized conversations.
Education
HIGH SCHOOL DIPLOMA -
Cimarron Memorial
Las Vegas06-2014
Skills
- Conflict resolution
- Customer relationship management
- Technical support
- Staff training
- Team collaboration
- Problem-solving
- Menu recommendations
- Transaction management
- Cash handling procedures
- Upselling techniques
- Data entry
- Cocktail preparation
- Task prioritization
- De-escalation techniques
- Customer service
Timeline
Server
BJ's Restaurant & Brewhouse
06.2025 - Current
MARKET PARTNER
Monat
02.2020 - 03.2021
LEAD BARTENDER
Applebees
05.2019 - 04.2025
SALES SUPPORT SPECIALIST
Tesla
09.2017 - 07.2018
CALL CENTER REPRESENTATIVE
Allegiant Air
08.2015 - 03.2017
HIGH SCHOOL DIPLOMA -
Cimarron Memorial