Briana Zavala
Morgan Hill,CA
Summary
Dynamic and compassionate professional with adept in animal care and client communication. Excelled in creating safe, engaging environments for wildlife rehabilitation and customer service, enhancing species propagation and customer satisfaction. Skilled in multitasking and problem-solving, showcasing adaptability and a commitment to excellence in all endeavors.
Overview
5
5
years of professional experience
Work History
Animal Care Specialist
Petco
03.2022 - Current
- Trained new staff members on proper handling techniques and safety protocols, reducing instances of injury to both staff and animals.
- Provided exceptional care for injured wildlife during rehabilitation efforts, enabling successful release back into their natural habitats.
- Managed daily feeding schedules, adjusting diet plans as needed based on individual nutritional requirements and health concerns.
- Collaborated with other specialists to design and implement successful breeding programs, increasing species propagation efforts.
- Administered prescribed medications accurately and timely, improving overall health outcomes of treated animals.
- Maintained clean habitats by following strict sanitation protocols, minimizing the spread of disease among animal populations.
Receptionist
Extended Studio Suites
06.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Sales Associate
Micheals
09.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Zoology/Biology - Animal Science
Evergreen Valley College
San Jose, CASkills
- Compassion and Empathy
- Animal Socialization
- Client Communication
- Animal Nutrition
- Creativity and Innovation
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
- Work Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Animal Care Specialist
Petco
03.2022 - Current
Receptionist
Extended Studio Suites
06.2021 - 02.2022
Sales Associate
Micheals
09.2019 - 05.2020
Zoology/Biology - Animal Science
Evergreen Valley College
Similar Profiles
Sandra WatkinsSandra Watkins
Operations Generalist/Solutions LOD at PetcoOperations Generalist/Solutions LOD at Petco
Krystal MarshallKrystal Marshall
Dog Trainer at PetcoDog Trainer at Petco
Frank GloecknerFrank Gloeckner
General Manager at PetcoGeneral Manager at Petco