Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briana Nohelia Diaz

Las Vegas,NV

Summary

Dedicated and results-driven Customer Service Representative with over 5 years of experience in telecommunications and financial services. Strong background in customer support, sales, and computer-based work. Skilled at resolving issues efficiently, maintaining professionalism under pressure, and delivering excellent customer experiences.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Paysign
07.2024 - 04.2025
  • Assisted customers with prepaid card accounts and transaction inquiries
  • Resolved billing issues and account concerns in a timely manner
  • Maintained accurate customer records using computer systems
  • Handled sensitive financial information with confidentiality
  • Delivered high-quality service in a fast-paced environment

Customer Service Representative / Sales Associate

T-Mobile
02.2020 - 07.2024
  • Provided excellent customer service in-store
  • Assisted customers with account management and service plans
  • Educated customers on devices, promotions, and features
  • Processed payments and completed sales transactions
  • Met sales goals and maintained strong customer satisfaction

Education

GED - General Educational Development Diploma

Skills

  • Customer Service
  • Sales Associate Experience
  • Computer Work & Data Entry
  • Communication Skills
  • Problem Solving
  • Time Management
  • Cash Handling

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Paysign
07.2024 - 04.2025

Customer Service Representative / Sales Associate

T-Mobile
02.2020 - 07.2024

GED - General Educational Development Diploma

Briana Nohelia Diaz