Microsoft
Brianca Whitlock
Fort Benning,Georgia
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Overview
4
4
years of professional experience
Work History
Sales Agent
American Income Life
05.2023 - 09.2023
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Patient Access Representative/Radiology Scheduler
Geary Community Hospital
08.2020 - 07.2022
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
Office Assistant
JDMoore Insurance Broker
08.2019 - 03.2020
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered telephones, directed calls and took messages.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
Education
Some College (No Degree) -
Chattahoochee Technical College
AcworthHigh School Diploma -
North Cobb High School
Kennesaw, GA05.2018
Skills
- Business Development
- Product Demonstrations
- Patient Registration
- HIPAA Compliance
- Customer Service
- Appointment Scheduling
- Data Entry
- Microsoft Teams
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Paid sick leave401k matchPaid time offWork from home optionSoftware
Timeline
Sales Agent
American Income Life
05.2023 - 09.2023
Patient Access Representative/Radiology Scheduler
Geary Community Hospital
08.2020 - 07.2022
Office Assistant
JDMoore Insurance Broker
08.2019 - 03.2020
Some College (No Degree) -
Chattahoochee Technical College
High School Diploma -
North Cobb High School
Similar Profiles
Nathanial HarrisNathanial Harris
Insurance Agent at Globe Life American Income LifeInsurance Agent at Globe Life American Income Life
Joelle WisdomJoelle Wisdom
Licensed Life Insurance Producer at American Income Life (Globe Life)Licensed Life Insurance Producer at American Income Life (Globe Life)
Matthew HunsbergerMatthew Hunsberger
Regional General Agent at Globe Life: American Income Life DivisionRegional General Agent at Globe Life: American Income Life Division
Misty MillerMisty Miller
Supervising Agent at Catalano Agency - Globe Life/American Income LifeSupervising Agent at Catalano Agency - Globe Life/American Income Life
Jennifer BrownJennifer Brown
Elderly Caregiver at Social Welfare Corporation HijirikaiElderly Caregiver at Social Welfare Corporation Hijirikai