Briance Pittman
Houston,US
Summary
Aspiring Nurse Practitioner and current Pre-Nursing student at Chamberlain University. Highly self-motivated with a strong sense of optimism. Dedication to providing exceptional customer assistance and fostering a positive atmosphere. Seeking a responsible position to apply knowledge and abilities for a significant contribution to society. Authorized to work in the US for any employer. Excellent communication, interpersonal, and organizational skills. Known for reliability and strong work ethic. Quick adaptability to new tasks and environments. Proficient in communication, time management, and computer skills. Driven and detail-oriented individual eager to utilize analytical and problem-solving abilities to achieve goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ResultsCX
10.2024 - Current
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
Learning Ambassador
Amazon.com
03.2020 - Current
- As a Learning Ambassador at amazon I am responsible for maintaining expert-level knowledge in all production departments, evaluate and improves processes within work areas; refine learning tools and techniques across the FC; assists in measuring the effectiveness of learning; measure impact of his/her development efforts; improve associates' job-related skills
- Collaborated with team members to complete tasks efficiently and accurately
- Ensured quality control standards were met during receiving process
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment
Education
Bachelor Of Science (B.S.) - Nursing Candidate
Chamberlain University
Houston, Texas11-2026
Associate In Science (A.S.) - Nursing
Houston Community College
Houston, TX12.2022
High school or equivalent -
Alief Taylor High school
Houston, TX06.2020
Skills
- Sales Management
- Issue Resolution
- Leadership
- Inventory Management and Planning
- Good with Numbers
- Work Prioritization
- Excellent Communication
- Quality Assurance and Control
- Critical Thinking
- Customer Order Fulfillment
- Basic Mathematical Calculations
- Product Sales and Promotion
- Enter Data
- Serve Customers
- Customer Preferences
- Team Goals
- Prepare Orders
- Computer proficiency
- Call center experience
- Microsoft Excel
- Payment processing
- Call center operations
- Team development
- Microsoft PowerPoint
- Data collection
- Appointment scheduling
- Paperwork processing
- Order processing
- Scheduling
- Microsoft outlook
- Live chat support
- Data entry
- Critical thinking
- Customer service
- Active listening
- Excel
- printing
- calculators
Timeline
Customer Service Representative
ResultsCX
10.2024 - Current
Learning Ambassador
Amazon.com
03.2020 - Current
High school or equivalent -
Alief Taylor High school
Bachelor Of Science (B.S.) - Nursing Candidate
Chamberlain University
Associate In Science (A.S.) - Nursing
Houston Community College
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