Brianda Riquer
Miami
Summary
Professional with 12 years of experience in the luxury retail and consignment sector. Areas of expertise include sales and public relations.
Meticulous at strategizing big luxury sales, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes sales, customer service and social media.
Top producing sales professional and expert in the fashion and design industries. Dynamic communicator who consistently exceeds goals and company expectations.
Experienced sales professional with strong leadership and relationship-building skills. Resourceful professional offering skills in complex problem resolution involving synthesis, formulation, processes, testing and root cause.
Overview
11
11
years of professional experience
Work History
Luxury Manager
The Real Real
12.2021 - 11.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Design Consultant
Baxter
08.2020 - 12.2021
- Researched furniture materials and suggested pieces to clients based on budget and needs.
- Updated customers on scheduled deliveries of furniture to homes.
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Communicated with clients to find and design layout best suited for client needs and location.
Sales Associate
Christian Louboutin
12.2018 - 03.2020
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained records related to sales, returns and inventory availability
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Sales Associate and Brand Ambassador
Miu Miu- Prada
08.2016 - 12.2018
- Provided each client with outstanding costumer service and luxury shopping experience
- Problem solving relating costumer service
- Advising clients on new collections, events
- Growing costumer volume for the brand
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Client Advisor
Saks Fifth Avenue (Chanel Boutique)
10.2012 - 07.2016
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Responded to customer concerns with friendly and knowledgeable service
- Built relationships with customers to increase likelihood of repeat business
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Maintained established merchandising standards, including window, sales floor and promotional displays
Education
Associate Degree - Fine Arts
New York Film Academy, New York
New York, NYBachelors Degree - Communication
Anahuac College
MEXICO CITY2004
HIGHSCHOOL
LE Chatelard high school
Montreux, Switzerland2001
Skills
- Self-motivated
- Conflict resolution
- Team leadership
- Client assessment and analysis
- Strong verbal communication
- Extremely organized
- Team player
- Persuasive
- Fast learner
- Organization and Time management
- Customer Service
Languages
English - fluent
Spanish- native
French - beginner
Timeline
Luxury Manager
The Real Real
12.2021 - 11.2023
Sales Design Consultant
Baxter
08.2020 - 12.2021
Sales Associate
Christian Louboutin
12.2018 - 03.2020
Sales Associate and Brand Ambassador
Miu Miu- Prada
08.2016 - 12.2018
Client Advisor
Saks Fifth Avenue (Chanel Boutique)
10.2012 - 07.2016
Associate Degree - Fine Arts
New York Film Academy, New York
Bachelors Degree - Communication
Anahuac College
HIGHSCHOOL
LE Chatelard high school
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