Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianda Rodriguez

Fort Worth

Summary

Professional with strong background in customer service and communication, prepared to excel in client interaction and support roles. Proven ability to enhance client satisfaction through effective problem-solving and responsiveness. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in conflict resolution, data entry, and time management, with proactive approach to meeting organizational goals.

Overview

8
8
years of professional experience

Work History

MEMBER CONTACT REPRESENTATIVE

UNITY ONE CREDIT UNION
08.2023 - Current
  • Created detailed reports of each interaction with members or future records
  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.

Bartender

Fort Worth Stockyards
05.2019 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Team Leader

Long John Silver's
02.2017 - 05.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Associate of Arts -

Tarrant County College
Fort Worth, TX
12-2023

High School Diploma -

Arlington Heights High School
Fort Worth, TX
06-2018

Skills

  • Goal oriented
  • Empathy and patience
  • Data entry proficiency
  • Assertiveness
  • Bi-lingual (Spanish)
  • Strong interpersonal skills

Languages

Spanish
Native or Bilingual

Timeline

MEMBER CONTACT REPRESENTATIVE

UNITY ONE CREDIT UNION
08.2023 - Current

Bartender

Fort Worth Stockyards
05.2019 - 08.2023

Team Leader

Long John Silver's
02.2017 - 05.2019

Associate of Arts -

Tarrant County College

High School Diploma -

Arlington Heights High School

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Brianda Rodriguez