Melissa Moriel
Ventura,CA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Contact Representative
Oceanair Federal Credit Union
Ventura, CA
02.2025 - Current
- Ensured compliance with applicable laws and regulations pertaining to customer service.
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Explained product features and benefits to customers to encourage sales.
- Managed member inquiries, ensuring accurate and efficient resolution of account-related issues.
Sales Associate
7-Eleven
Oxnard, CA
03.2020 - 02.2025
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Promoted the benefits of customer loyalty programs to encourage repeat business.
- Introduced promotions and sale opportunities, enticing customers.
Call Center Specialist
Intertace Children & Family Services
Remote
11.2021 - 05.2023
- Developed positive relationships with customers through active listening, and responding promptly to inquiries.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Used a database system to record notes and call information.
Shift Manager
Del Taco
Oceanside, CA
09.2016 - 12.2019
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Established work schedules, assignments, and production sequences to meet production goals.
- Tracked store inventories, and replenished item levels by ordering new products.
- Supervised daily operations to ensure efficient service and adherence to company standards.
Certification
Insurance Producer License (Property and Casualty)
Timeline
Member Contact Representative
Oceanair Federal Credit Union
02.2025 - Current
Call Center Specialist
Intertace Children & Family Services
11.2021 - 05.2023
Sales Associate
7-Eleven
03.2020 - 02.2025
Shift Manager
Del Taco
09.2016 - 12.2019