Melissa Moriel

Ventura,CA

Overview

years of professional experience

Certification

Oceanair Federal Credit Union

02.2025 - Current

Ensured compliance with applicable laws and regulations pertaining to customer service.
Exceeded performance metrics related to call time, quality, and customer satisfaction.
Explained product features and benefits to customers to encourage sales.
Managed member inquiries, ensuring accurate and efficient resolution of account-related issues.

7-Eleven

03.2020 - 02.2025

Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Organized merchandise displays to promote higher levels of customer engagement.
Promoted the benefits of customer loyalty programs to encourage repeat business.
Introduced promotions and sale opportunities, enticing customers.

Intertace Children & Family Services

11.2021 - 05.2023

Developed positive relationships with customers through active listening, and responding promptly to inquiries.
Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
Used a database system to record notes and call information.

Del Taco

09.2016 - 12.2019

Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
Established work schedules, assignments, and production sequences to meet production goals.
Tracked store inventories, and replenished item levels by ordering new products.
Supervised daily operations to ensure efficient service and adherence to company standards.

Insurance Producer License (Property and Casualty)