Brianelys Ortiz
Cleveland,OH
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic Lutheran Hospital
Cleveland, Ohio
09.2025 - Current
- Greeted patients upon arrival and verified patient information.
- Managed patient check-in and check-out processes efficiently.
- Assisted patients with insurance inquiries and verification.
- Handled patient complaints with empathy and professionalism.
- Answered incoming calls and responded to inquiries in a timely manner.
- Maintained patient confidentiality in all interactions and documentation.
- Processed payments from patients, including cash, check, or credit card transactions.
- Completed clerical duties such as filing, faxing, and copying documents.
General Merchandise
Target
Cleveland, OH
10.2024 - 02.2026
- Organized product displays in retail stores according to company guidelines.
- Assisted customers with product selection and answered inquiries about product features.
- Resolved any customer complaints or disputes regarding merchandise returns or refunds.
- Collaborated with team members to maintain inventory accuracy and organization.
- Ensured compliance with health codes, safety regulations, and other legal requirements.
Cook & Office Assistant
Hospitality Consultant & Supply
Cleveland, Ohio
03.2024 - 01.2025
- Ensured kitchen cleanliness through effective sanitation practices during food preparation.
- Supported inventory management by organizing and restocking kitchen supplies to optimize operations.
- Operated kitchen equipment safely and efficiently to support food production needs.
- Followed food safety standards to prevent contamination and ensure quality meals.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in a fast-paced environment working with teammates to maintain high customer a high customer satisfaction rate.
Education
High School Diploma -
Lincoln West High School
Cleveland, OH08-2022
Skills
- Patient check-in
- Insurance verification
- Payment processing
- Patient confidentiality
- Complaint resolution
- Patient engagement
- Customer relationship management
- Customer follow-up
- Organizational skills
- Time management
- Accountability
- Problem-solving
- Effective communication
- Empathy
Languages
English
Professional
Spanish
Limited
Timeline
Patient Service Specialist
Cleveland Clinic Lutheran Hospital
09.2025 - Current
General Merchandise
Target
10.2024 - 02.2026
Cook & Office Assistant
Hospitality Consultant & Supply
03.2024 - 01.2025
High School Diploma -
Lincoln West High School