Brianequa Robinson
Destrehan,United States
Summary
Data Entry/Customer Service professional with 7+ years of experience, excelling in roles that require strong customer service, time management, and technical knowledge. Proven expertise in developing and maintaining strong relationships with clients, contributing to team success, and ensuring compliance with regulations. Demonstrates an analytical approach to identifying opportunities for cross-selling and upselling, as well as streamlining operations for increased efficiency. Equipped with a strong product knowledge base and a commitment to staying informed about industry trends and changes.
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Regions Bank
New Orleans, Louisiana
06.2023 - Current
- Develop and maintain strong product knowledge in order to educate customers and make appropriate recommendations based on their needs and preferences
- Develop and maintain knowledge of all Verizon products and services to effectively assist customers in making informed purchasing decisions
- Provide exceptional customer service to ensure customer satisfaction and loyalty
- Achieve and exceed monthly sales targets for Verizon products and services
- Achieve individual sales goals and contribute to team success by meeting or exceeding monthly sales targets
- Conduct regular market research to stay updated on the latest trends and competitors' offerings in order to provide valuable insights to customers and drive sales
Payroll Specialist
Paychex
Baton rouge, United States
09.2019 - 08.2022
- Identify and implement process improvements to streamline payroll operations and increase efficiency
- Identify and resolve discrepancies in payroll records to ensure accurate and timely payment to employees
- Ensure compliance with federal, state, and local payroll tax regulations and stay updated on any changes in tax laws
- Prepare accurate and timely payroll reports for management review and analysis
- Assist in the development and implementation of payroll training programs for new employees, ensuring a smooth transition and alignment with company policies and procedures
- Collaborate with HR department to ensure accurate and up-to-date employee data for payroll processing
- Conduct regular audits of payroll processes and data to ensure accuracy and compliance with company policies and procedures
Relationship banker
JPMorgan Chase
Gentilly, United States
09.2017 - 01.2019
- Develop and maintain strong relationships with high-value clients to ensure customer satisfaction and retention
- Identify and pursue cross-selling opportunities by effectively assessing customer needs and recommending appropriate products and services
- Analyze customer data and financial reports to identify opportunities for cross-selling and upselling banking products and services
- Collaborate with other team members to develop and implement innovative strategies to attract new high-value clients and build lasting relationships
- Create personalized banking solutions tailored to the individual needs of high-value clients to maximize customer satisfaction and retention
- Stay informed about changes in banking regulations and industry standards to ensure compliance with legal and ethical requirements in client interactions and financial transactions
- Proactively identify and address any potential issues or concerns raised by high-value clients to ensure their satisfaction and loyalty
Education
Financial Literacy -
Destrehan High School
Destrehan, Louisiana05.2015
Skills
- Customer service
- Time management
- Technical knowledge
- Communication
- Teamwork
- Computer skills
- Work ethic
- Interpersonal
- Learning
- Flexibility
- Adaptability
- Cash Flow Management
- Teller Support
- Money Handling
- Banking
- Teller background
Personal Information
- Age: 27
- Driving License: 011452300
Timeline
Relationship Banker
Regions Bank
06.2023 - Current
Payroll Specialist
Paychex
09.2019 - 08.2022
Relationship banker
JPMorgan Chase
09.2017 - 01.2019
Financial Literacy -
Destrehan High School