Brianna Abney
Summerdale,AL
Summary
Enthusiastic and motivated employee eager to launch a career in the professional workforce. With a strong foundation in customer service and conflict resolution, offering excellent communication skills, a customer-oriented mindset, and a proactive approach to problem-solving. Known for the ability to foster positive relationships and efficiently handle client needs, excited to contribute to a dynamic team and support organizational goals. Adept at multitasking in fast-paced environments and committed to continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Housekeeper
South Baldwin Medical Center
10.2023 - Current
- Meet departmental guidelines for preserving the cleanliness and safety of the facility
- Clean in a thorough but expeditious manner in order to maximize patient care and turnaround time
- Maintain, organize, and replenish inventory of sanitation equipment
- Execute protocols for thorough isolation and disinfection of COVID-19
- Comply with OSHA standards to perform infection control precautions
- Manage disposal of chemical, biohazardous, and pathological waste
- Direct peers on proper procedures.
Student Caller
Houston Baptist University
09.2019 - 03.2020
- Established connections with and encouraged prospective students to engage with the university
- Demonstrated proper phone etiquette while exhibiting a confident, outgoing attitude
- Developed and consistently maintained an extensive knowledge of admissions information and services offered by the university
- Performed data entry and retrieval regarding student application items.
Skills
- Customer Service
- Conflict resolution
- Multitasking
- Computer Proficiency
- Cleaning and organizing abilities
Additional Information
Social Media Conduct Moderator and Community Builder
Discord | 11/16 - Current
- Use conflict resolution skills to defuse volatile situations
- Remove content that does not align with community values and policies
- Ensure a safe, healthy environment for all members
- Make quick decisions in ongoing disputes
- Exhibit an evolving technical literacy
Timeline
Housekeeper
South Baldwin Medical Center
10.2023 - Current
Student Caller
Houston Baptist University
09.2019 - 03.2020
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