Brianna Akins
Hollywood,FL
Summary
Proven capable Patient Service Representative with six years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at Clinical data entry and Patient documentation, maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Shalom Mental Health and Wellness
01.2023 - 04.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Interacted with patients and families to orientate and educate about treatment programs.
- Investigated patient inquiries to achieve satisfactory resolution.
- Recorded patient data in EMR system with strict compliance to regulatory requirements.
- Worked with insurance companies to obtain approvals or contest denials.
Customer Service Representative
Samsung Electronics
10.2021 - 12.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Communicated with clients over phone, email and chat platforms.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Referred customers to appropriate departments or personnel to swiftly resolve issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Impressions Lab Assistant
Smile Direct Club
04.2018 - 09.2021
- Processed clients aligners according to each trial's request to adhere to study protocols.
- Logged samples correctly into computerized tracking system.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Documented detailed findings in computer for analysis and reporting.
- Prepared kits to ship to clients for use in sample collection and return.
Education
Associate of Science - Dental Hygiene
Miami Dade College
Miami, FL2025
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.2017
Skills
- Data Entry
- Customer Relations
- Microsoft Excel
- Computer Proficiency
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Quality control guidelines
- Building rapport
- Scheduling
- Recordkeeping strengths
- Attention to Detail
- Medical Terminology
- Patient Flow Management
Timeline
Patient Care Coordinator
Shalom Mental Health and Wellness
01.2023 - 04.2024
Customer Service Representative
Samsung Electronics
10.2021 - 12.2022
Impressions Lab Assistant
Smile Direct Club
04.2018 - 09.2021
Associate of Science - Dental Hygiene
Miami Dade College
High School Diploma -
Miami Northwestern Senior High School
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