Brianna Alonzo
San Antonio,United States
Summary
Self-motivated and coachable individual with 8+ years of client-facing diversity and customer service sales experience in the food and beverage industry. Eagerness to leverage sales experience and build brands in the Market Development Representative role to maximize distribution goals and facilitate professional growth within the Sazerac Company.
Overview
8
8
years of professional experience
Work History
Server
Hyatt
06.2022 - Current
- Building loyal customer relationships through friendly interactions and attentiveness to their preferences.
- Effective increase of sales with upselling techniques and extensive knowledge of menu items and specials.
- Demonstration of strong multitasking skills by managing multiple tables while simultaneously fulfilling correct order accuracy to guests.
- Demonstrating great adaptability and proficiency in learning new concepts swiftly and efficiently in a volatile and high-volume environment.
Customer Service Representative - Seasonal
Chase
01.2021 - 05.2021
- Resolved customer concerns and complaints with empathy in a timely manner, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service and educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
Marriott
04.2016 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Consistently exceeded management's performance expectations while adhering to company policies and procedures.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TXSkills
- Problem-solving
- Relationship Building
- Time management
- Resilience
- Adaptability
- Effective Communication
- Attention to Detail
- Objection Handling
Timeline
Server
Hyatt
06.2022 - Current
Customer Service Representative - Seasonal
Chase
01.2021 - 05.2021
Server
Marriott
04.2016 - 03.2020
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
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