Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANNA AMOS

Houston,TX

Summary

Hardworking employee with strong customer service, multitasking, and time management abilities. Confident and collected in challenging situations, dedicated to providing every customer with a positive and memorable experience. Commitment to excellence and passion for delivering exceptional service sets apart as a valuable asset to any team.

Overview

6
6
years of professional experience

Work History

Collections Agent

Stellantis
Houston, TX
10.2024 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used skip tracing and other techniques to locate debtors.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.

Debt Collection Specialist

FMA Alliance
Houston, TX
04.2022 - 06.2024
  • The professional provided exceptional service on calls, even when interacting with difficult individuals.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Processed payments over the phone and set up recurring drafts.
  • Contributed to the ongoing success of the collections team by sharing knowledge, expertise, and best practices with colleagues for continuous improvement efforts.

Pawn Broker/Sales Associate

Cash America
Houston, TX
09.2019 - 10.2021
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Arranged items for sale in display cases and on racks to achieve profit objectives.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.

Education

High School Diploma - undefined

North Forest High School
Houston, TX
06.2018

Skills

  • Account management
  • Phone etiquette
  • Time management
  • Typing
  • Communication skills
  • Attention to detail
  • Documentation and recordkeeping
  • Customer focus
  • Skip tracing
  • Billing procedures
  • Fair debt practices
  • New hire training

Timeline

Collections Agent

Stellantis
10.2024 - Current

Debt Collection Specialist

FMA Alliance
04.2022 - 06.2024

Pawn Broker/Sales Associate

Cash America
09.2019 - 10.2021

High School Diploma - undefined

North Forest High School