Customer service professional with experience in order management, CRM software, and data accuracy. Skilled in resolving issues, coordinating with teams, and delivering clear customer support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Oldcastle APG
Phoenix, Arizona
08.2021 - Current
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Answered calls and emails with clear, professional customer support
Tracked order status, backorders, and product availability to ensure timely customer updates
Resolved issues by coordinating with distribution and plant teams to expedite solutions
Processed and registered customer purchase orders, quotes, and revisions to facilitate accurate transactions