Brianna Averette
Jarvis Family Medical
LOUISVILLE,KY
Summary
Detail-oriented Scheduler with proven expertise in optimizing patient appointment management, enhancing customer satisfaction. Demonstrated ability to resolve scheduling conflicts and ensure seamless clinic operations.
9
Years of experience
Work History
Scheduler
1 Year 6 Months- Coordinate with medical staff to optimize daily scheduling efficiency.
- Schedule patient appointments using electronic health record systems.
- Manage patient follow-ups and reminders to enhance care continuity.
- Assist in resolving scheduling conflicts to minimize disruptions.
- Adapt schedules based on changing clinic demands and emergencies.
- Reduce scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Financial Counselor
2 Years 5 Months- Collecting payments from patients
- Setting up payment arrangements as appropriate
- Advising patients in person and over the phone on their insurance benefits and coverage
- Assessing patient referrals for appropriateness
- Receiving and processing forms and insurance information from insurance companies and patients
- Checking accounts on patients
- Maintained accurate records of all transactions related to clients' accounts.
Patient Registration Representative
1 Year 7 Months- Streamlined patient registration processes, enhancing workflow efficiency and reducing wait times.
- Assisted patients in filing our check-in and payment paperwork.
- Greet patients
- Collect medical information from patients
- Collect insurance information from patients
- Manage hospital forms
- Trained new staff on registration protocols and systems, fostering a collaborative team environment.
Resolution Team Analyst
3 Years 5 Months- Analyzed complex data sets to identify trends and inform strategic decisions.
- Adhered strictly to company guidelines and legal requirements when making decisions about claim resolutions.
- Collaborated with cross-functional teams to support project initiatives and drive organizational goals.
- Analyzed time sensitive data for Grievance and Appeals
Education
Bachelor of Science - Psychobiology
High School Diploma
Pre-Med program
Skills
Electronic health records
Computer skills
Critical thinking
Customer service
Teamwork and collaboration
Scheduling optimization
Appointment coordination
Strong work ethic
Timeline
Scheduler
Jarvis Family Medical
02.2025 - Current
Financial Counselor
Norton Healthcare
08.2022 - 01.2025
Patient Registration Representative
Norton Healthcare
12.2020 - 07.2022
Resolution Team Analyst
Humana Inc.
07.2017 - 12.2020
Weber State University
Bachelor of Science from Psychobiology
Louisville Central High School
High School Diploma