McKelvie Welsh
Syracuse,UT
Summary
Results-driven individual skilled in medical coding and billing procedures. Known for strong problem resolution skills and commitment to compliance, ready to leverage expertise to improve operational efficiency in healthcare settings.
Overview
4
4
years of professional experience
Work History
Scheduler
Ogden Clinic
Ogden, UT
09.2025 - Current
- Scheduled patient appointments using electronic health record systems.
- Communicated with patients regarding scheduling changes and confirmations.
- Ensured compliance with clinic policies during scheduling processes and communications.
- Delegated tasks to personnel according to their skill levels and availability.
Barista
Dutch Bros
Layton, Utah
10.2024 - 09.2025
- Prepared coffee and espresso drinks according to customer preferences
- Ensured cleanliness of work area and equipment to provide a safe and welcoming environment for customers
- Provided excellent customer service and engaged with patrons
- Managed cash register and processed transactions to enhance customer experience
- Stocked supplies and organized inventory for smooth operations
- Coordinated with team to deliver prompt service during peak hours, contributing to customer satisfaction
Customer Service Professional
Stewart's Lawn Care
Layton, Utah
05.2022 - 10.2024
- Resolved customer complaints through effective communication and problem-solving techniques.
- Guided customers through billing procedures, processed payments, and set up payment options to ensure a smooth experience.
- Facilitated customer inquiries on lawn care services and recommended appropriate products to enhance satisfaction.
- Educated clients on proper lawn maintenance practices and seasonal services offered.
- Organized and maintained detailed records of customer interactions and service history to streamline future support.
Education
Certificate - Medical Coding And Billing
Davis Technical College
Kaysville, UT02-2026
Skills
- Patient scheduling
- Electronic health records
- Billing procedures
- Medical terminology
- Medical coding
- Problem resolution
- Effective communication
- Strong work ethic
Timeline
Scheduler
Ogden Clinic
09.2025 - Current
Barista
Dutch Bros
10.2024 - 09.2025
Customer Service Professional
Stewart's Lawn Care
05.2022 - 10.2024
Certificate - Medical Coding And Billing
Davis Technical College