Brianna Bakke
3516 Sw 15 Ct Fort Lauderdale,FL
Summary
Dynamic Sales Associate with proven expertise at Plato's Closet, excelling in customer service and relationship building. Recognized for enhancing store performance through effective inventory management and cash handling accuracy. Committed to fostering a collaborative team environment while consistently achieving sales targets and delivering exceptional shopping experiences.
Overview
2
2
years of professional experience
Work History
Sales Associate/ Buyer
Plato's Closet
7161 W Broward Blvd
05.2024 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to ensure an appealing store environment and increase sales potential.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Conducted inventory checks regularly to manage stock levels and minimize discrepancies.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping atmosphere.
- Trained new associates on sales techniques, store policies, and operational procedures to enhance team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Still in School (last Year of High School) -
Suned High
2744 Davie Blvd, Fort Lauderdale Florida 33312Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Meeting deadlines
- Professional demeanor
Timeline
Sales Associate/ Buyer
Plato's Closet
05.2024 - Current
Still in School (last Year of High School) -
Suned High