Summary
Overview
Work History
Education
Skills
Awards
Skills And Characteristics
Timeline
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Brianna Ball

Mason

Summary

Customer service professional with expertise in healthcare, pharmaceuticals and sales. Proven ability to build relationships, coordinate services, and provide exceptional support in dynamic environments. Proficient in scheduling, managing referrals, and maintaining accurate records while effectively communicating with patients and providers. Recognized for strong organizational skills, attention to detail, and a compassionate approach that enhances patient experience.

Overview

5
5
years of professional experience

Work History

Sales Representative

Banks Chevrolet
Concord
03.2025 - Current
  • Engaged customers to identify vehicle preferences and provide tailored recommendations.
  • Managed sales transactions efficiently, ensuring compliance with dealership policies.
  • Maintained up-to-date knowledge of inventory and market trends for informed selling.
  • Utilized CRM software to track leads and manage customer interactions effectively.

Dental Assistant

Henniker Family Dentistry
10.2022 - 03.2025
  • Assisted dentist during exams and dental procedures to ensure patient comfort and procedural efficiency
  • Educate patients on oral hygiene techniques, preventative care, and the importance of regular checkups
  • Prepare and sterilize dental instruments and equipment
  • Maintain a clean and organized work environment
  • Maintained accurate patient records, documenting treatment details to support continuity of care
  • Coordinated with clients to confirm and reschedule appointments, enhancing patient scheduling experience.

Pharmacy Technician

Rite Aid Pharmacy
05.2021 - 06.2022
  • Dispensing medications
  • Entered prescriptions into computer database to ensure accurate medication dispensing
  • Inquired with physicians’ offices to clarify prescription information and ensure correct patient care
  • Working with insurance companies
  • Assisted clients at cash register, managing transactions and providing customer service
  • Maintaining inventory

Education

Bachelor’s degree - Criminal Justice and Homeland Security Management

Dean College
Franklin, Ma
05-2021

Skills

  • Sales forecasting
  • CRM software utilization
  • Client relationship building
  • Appointment scheduling
  • Time management
  • Data entry proficiency
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Conflict resolution

Awards

  • Dean College Deans List 2017-2018
  • Dean College Deans List 2018-2019

Skills And Characteristics

  • Client Focused
  • Excellent Communication
  • Quick Learner
  • Outgoing Personality
  • Accurate Money Handling
  • Team Player Mentality
  • Enthusiastic
  • Problem Solving
  • Organized
  • Attention to Detail

Timeline

Sales Representative

Banks Chevrolet
03.2025 - Current

Dental Assistant

Henniker Family Dentistry
10.2022 - 03.2025

Pharmacy Technician

Rite Aid Pharmacy
05.2021 - 06.2022

Bachelor’s degree - Criminal Justice and Homeland Security Management

Dean College
Brianna Ball